TECHNOLOGY TECHNICIAN II

11 month position
Salary Grade 68

NATURE OF WORK
An individual in this class supports and maintains both administrative and
instructional computers, software, and networks. This work includes repair of all technology-
related equipment. Employee provides on- site assistance in classrooms, media centers,
computer labs, and administrative offices. Employee identifies problems and takes appropriate
corrective action. Employee installs and upgrades all technology related equipment in network
and stand-alone environments. Typically, this employee will provide first response support from
the system level for the maintenance and operation of computers, software, and networks at
the building level. Employee may have multiple sites to maintain. Complex problems are
referred to Technician III or Network Engineer positions. This position is distinguished from the
Technician I by its emphasis on building-level support and more specialized knowledge of
computer hardware, software, and computer networks.

ILLUSTRATIVE EXAMPLES OF WORK
Under the supervision of the Technician III or Network Engineer, assists with the installation of
hardware, software, and related peripherals. Ensures the maintenance of all computers,
software, and local area networks by monitoring performance. Installs upgrades to hardware
and software. Makes recommendations to building-level staff regarding upgrades and
replacement of technology related equipment. Reads and interprets schematics, wiring
diagrams, and manuals. Operates standard and specialized electronics devices in testing and
troubleshooting computers and other technology-related equipment. Attends classes and
seminars to enhance knowledge of equipment and operating systems.

KNOWLEDGE, SKILLS AND ABILITIES
Strong knowledge of computers and related technologies. General knowledge of components
of local area networks. Understanding of mechanical, electronic, and computer principles as
applied to the repair and maintenance of computers and peripherals. Ability to communicate
effectively with all levels of technology users. Ability to establish and maintain effective working relationships.

SUGGESTED TRAINING AND EXPERIENCE

Graduation from a two-year college or technical school with a degree in a related field and eighteen months experience; or an equivalent combination of education and experience. Experience in computer and peripheral troubleshooting. This specification has been designated to represent the general nature and level of work found in positions in this class. As such, it is not intended to contain all the duties and qualifications required of an employee in a single position (job). Consequently, it is not to be perceived as a position (job) description or as identification of essential duties.

Employee will report to multiple schools. Internal candidates only.