13 Jobs in Fort Detrick, MD
WITS Solutions Inc. is Hiring an IT Project Manager Near Fort Detrick, MD
EDUCATION/CERTIFICATIONS MANDATORYThe Contractor must possess a GSEC or CompTIA Security Certification upon hire IAW DoDD 8140.01
SECURITY CLEARANCE
- SECRET
- At least 3 years’ experience in a management role.
- At least 3 years’ experience providing customer support.
- At least 3 years’ experience providing functional/technical IT support
- PMP
- The Contractor shall develop and maintain thorough documentation of systems configuration, standard business processes, and SOPs intended for consumption by both administrative and non administrative personnel.
- The Contractor shall develop, update, and maintain documentation including, user guides and manuals, technical/systems documentation, SOPs, and other IT-related documentation in support of organization systems and requirements.
- The Contractor shall optimize the delivery of IMIT support services and improve organization business processes via the utilization of DHA Enterprise Services such as the Global Service Center (GSC), Microsoft Power Platform, SharePoint, etc.
- The Contractor shall provide consulting-based services that are focused on leveraging DHA Enterprise Services to streamline IM/IT support.
- The Contractor shall support automation of business processes through the use of the Microsoft 365 Power Platform including, but not limited to, Power Apps, Power Automate, Power BI, SharePoint Online, and Teams.
- The Contractor shall ensure all systems and configurations conform to all applicable Cyber security and Information Assurance (IA) requirements, as defined by the Information Assurance Manager (IAM), to obtain and maintain and Authority to Operate (ATO).
- The Contractor shall support the IAM by conforming to DHA Security Requirements and provide direct support for IA requirements including, but not limited to, periodic access reviews, vulnerability scans, vulnerability mitigation, maintaining Group Policy, and maintaining Active Directory.
- The Contractor shall function as a Tier III helpdesk support element, providing both technical and functional support to organization personnel including the troubleshooting and resolution of issues affecting organization staff and interfacing with external helpdesk entities as needed to resolve issues3.
- The Contractor shall provide management and oversight for all Contractor employees in performance of the requirements identified within this PWS.
- The Contractor shall manage, coordinate, facilitate, oversee, and track initiatives and projects with varying timelines and scopes to ensure timely submission of deliverables.
- The Contractor shall serve as the primary POC for management and coordination of the helpdesk support including, but not limited to, coordination of support scheduling, creation of project deployment timelines, helpdesk reports, problem/issue tracking/reporting, and managing helpdesk response processes/procedures.
- The Contractor shall ensure an adequate level of helpdesk support is provided based on workload.
- The Contractor shall analyze technical, functional, and personnel issues that occur and collaborate with the COR to and propose changes to business processes, documentation, and/or requirements to improve overall efficiency and maintain quality support.
- The Contractor shall identify opportunities to utilize DHA Enterprise Services to facilitate automation of IM/IT requirements.
- The Contractor must possess a GSEC or CompTIA Security Certification upon hire IAW DoDD 8140.01.
Job Summary
Full Time
IT Outsourcing & Consulting
$95k-119k (estimate)
06/29/2024
12/24/2024
witsit.com
DES PLAINES, IL
25 - 50
2004
SHARJEEZ QAMAR
$10M - $50M
IT Outsourcing & Consulting
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