JOB RESPONSIBILITIES

Responsible for all functions pertaining to the determination of Housing Quality Standards (HQS) in accordance with Federal Regulations, and City and County building codes for private sector rental units rented by participants of the Voucher Programs. Duties will also include preparing reports; data entry; maintain relationships with participants and landlords; recordkeeping, determination of contract rent amounts for housing comparable in the private sector; knowledge and application of the Florida Landlord and Tenant Act as it applies to job functions; and performs other duties as assigned.

Assists clients to maintain independent households, assuring regular and personal contact for social interaction.

Conducts home visits to assess barriers to independent living as applicable.

Communicates with clients one to three days before a foreseen hurricane/natural disaster according to emergency plan procedures.

Supports appointments scheduling with participants and landlords.

Keeps current lists of all agency employee contact phone numbers including alternate numbers.

Receives and tracks e-mails from supervisors that inform of staff absences daily including staff covering the absent person’s work.

Attends participants and landlord’s phone calls promptly who are attempting to access services and provides them with accurate and timely information.

Requests updates from departmental supervisors to resolve problems with staff’s schedules to ensure accuracy.

Reports on various concerns, complaints and compliments received via phone.

Transfers complaints directly to the manager responsible for the area of concern.

Participates in staff training sessions and other meetings as required by the agency and/or the funding sources.

Participates in agency developmental activities as requested.

Other duties as assigned.

SAFETY

Maintains health centers’ guidelines relating to safety, confidentiality, and HIPAA regulations.

Ensures proper hand washing according to Centers for Disease Control and Prevention guidelines.

Understands and appropriately acts upon assigned role in Emergency Code System.

Understands and performs assigned role in agency’s Continuity of Operations Plan (COOP).

JOB SPECIFICATIONS

Education:

Graduation from an accredited four-year college or university with major courses in human services, social services, psychology or business, or a High School Diploma or GED plus four (4) years’ experiences working with homeless population; and two years of related experience in case management services, affordable housing, working with the homeless and mentally ill populations. MUST be highly motivated self-starter and ability to coordinate multiple projects/tasks simultaneously in a high-pressured environment; could work with diverse communities and exercise mature judgment; and possess sensitivity to needs and issues of homeless persons, persons living with trauma, persons with disability (mental illness, alcohol and other drug problems, etc.). Excellent computer skills with proficiency in Microsoft Office are required. HMIS training is a plus. The successful candidate should possess high integrity, exemplary work ethics, and the ability to maintain security and confidentiality. A valid Florida driver’s license is required. Employee must successfully pass the HQS Inspector certification exam within one year of employment. MS Word and Excel assessments will be administered to assist with
determining the most qualified applicants.

Training and Experience:
Two years of related experience are required. Trainings in HIV/AIDS preferred.

Job Knowledge and Skills:
Bilingual (English Spanish/ English-Creole) is required. Computer knowledge should include Care Resource phone system, Word, Excel and Outlook. Must become knowledgeable about agency databases (HMIS, CASEWATCH). Excellent customer service, phone etiquette and communication skills are needed to handle multi telephone lines and tasks and work with very high call volumes. Good organizational and teamwork skills are required to prioritize workflow. Must maintain punctuality and perform on a detail oriented and accurate manner at all times. Ability to work with multicultural and diverse
population is required.

Contact Responsibility:
The responsibility for internal and external contacts is frequent and important.

Other:
Own transportation may be required.

PHYSICAL REQUIREMENTS
This work requires the following physical activities: frequent sitting, bending, standing, walking, talking in person and talking on the phone. Occasional driving, stretching/reaching and lifting up to 50 lbs. are required. Work usually is performed in an office setting.

Experience

• 2 - 4 years: Two years of related experience are required. Trainings in HIV/AIDS preferred. Four (4) years of experience are required if no bachelor degree/diploma completed.

Education

• High School or better in Secondary Education

• Bachelors or better in Social Work or related field

Skills

• Interpersonal Skills
• Team Player
• Windows
• Verbal Communication
• Planning & Organizing
• Oral Communication
• Patience
• Integrity
• Helping Others
• HIPAA
• Enthusiastic
• Excel
• Email
• Documentation
• Customer Focus
• Customer Support
• Courteous
• Communication
• Computer
• Customer Service
• Microsoft Office
• Multitasking
• Bilingual (English-Spanish)
• Bilingual (English-Creole)
• Phone etiquette

Behaviors

• Enthusiastic: Shows intense and eager enjoyment and interest
• Team Player: Works well as a member of a group

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals