Description

COMPANY OVERVIEW

Alert 360 is widely known as one of the fastest-growing security and automation company in the country. Over the last 50 years, we have grown to be the 5th largest residential security provider in the country serving nearly a quarter of a million customers in 26 states! Voted one of the "Best Places to Work" for six consecutive years, we continue to search for ambitious, innovative, and team-oriented candidates who are interested in developing invaluable skills. At Alert 360, we are committed to world class customer service. Our personable leadership team believes that customer satisfaction stems from employee appreciation and strong relationships.

JOB SUMMARY

This position is responsible for increasing branch effectiveness by recruiting, hiring, training, coaching, counseling, and holding all employees accountable to follow our companies’ policies and procedures. Must be able to clearly communicate the company’s values, strategies, monthly sales, install and service objectives; and achieve a monthly budget. The General Manager is responsible for leading all branch sales, overseeing installations as needed, and working closely with Operations Manager with service activities to meet the company’s performance expectations and goals. The GM will report directly to the Regional Vice President. Direct reports include: All branch personnel.

BENEFITS OF JOINING OUR TEAM

Because Alert 360 hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefits program that includes excellent medical, dental, and vision coverage; generous PTO program and holiday pay; a 401k plan that with generous company matching; company paid short and long-term disability and life insurance benefits. We also offer additional benefits such as a tuition reimbursement program; excellent wellness programs and incentives; free home security monitoring and much more!

JOB SPECIFICS

The General Manager position is a regular full-time (40 hours a week) exempt position. This position reports to the Newtown Square, PA Office and will work largely in the office/field directly with staff and customers.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Recruit, hire, onboard and train sales representatives working with the internal teams (Talent Acquisition, HR, Operations) as needed to retain and develop a successful high-performing sales team.
• Leading by example in development of localized programs to self-generate sales and mine an existing customer base for additional sales opportunities.
• Create an atmosphere of positivity and reward positive behavior while also addressing perform team members with lower production and create development plans to increase the required production.
• Exercise managerial judgment calls when needed for sales, service, and installation situations.
• Resolve customer concerns/complaints regarding service and/or installation issues.
• Maintain or increase high quality service by establishing and enforcing organization standards.
• Coordinate efforts by adhering to procurement, productions, marketing, field installation, and service policies and procedures.
• Work closely with Operations Manager to leverage the accounts payable & PO system for Purchasing, Receiving and physical inventory processes.
• Demonstrate and teach strategies/field activities to self-generate sales.
• Manage company provided sales opportunities on a daily, weekly and monthly basis
• Drive sales results by leading by example in residential, small business and commercial environments.
• Meet monthly, quarterly, and annual company revenue goals.
• Creates a positive culture of success in branch and serve as both sales and service leader to drive overall success of the team. Lead weekly/bi-weekly sales meetings and sales professional 1:1’s delivering sales messaging to maintain/ improve sales performance.
• Manage work schedules to maximize field sales activity with sales professionals working on self-generating new accounts.

Qualifications

JOB QUALIFICATIONS

• High school graduate or equivalent.
• 5 relevant management experience
• Ability to work flexible hours, including weekends as needed
• Moderate to advanced understanding and usage of Microsoft Excel.
• Experience and understanding using a CRM (Customer Relationship Manager) such as Salesforce.

REQUIRED SKILLS

• Self-motivated and able to work independently taking initiative in identifying and resolving problems.
• Basic HR skills needed to recruit, interview, and manage, and retain a diverse workforce.
• Prior P&L management responsibility.
• Strong skills relating to inventory management.
• Experience and understanding of fleet management.
• Ability to diagnose and resolve problems.
• Maintain a professional and positive demeanor with peers.
• Must be able to work independently and as a part of a team.

PHYSICAL REQUIREMENTS

• Regularly required to sit, walk, and stand for several hours up to a full 8-hour workday
• Talk and hear, both in person and by telephone
• Use hands repetitively to operate standard office equipment
• Must be able to drive a motor vehicle (day and evenings).
• Reach with hands and arms lifting up to 40 pounds
• Close vision, distance vision and the ability to adjust focus
• Stress levels are moderate regarding work associated with security, safety, and the nature of emergency responders