1 Job in Franklin, MI
Michigan Humane is Hiring a Remote Customer Care Coordinator
Job Title: Customer Care Coordinator
Location: Fully remote but required to live in Metro Detroit, MI
Hours: Full-Time
Who We Are:
Michigan Humane is a non-profit animal welfare organization dedicated to improving and saving lives through compassionate care, community engagement, and advocacy for animals. For over 140 years, Michigan Humane has been providing compassionate care and advocacy for animals in need, including rescue, rehabilitation, and adoption services. With a team of dedicated professionals and volunteers, Michigan Humane works tirelessly to protect and advocate for the animals and families within our communities.
Why Work with Us:
We’re a mission-based organization, with a commitment to making a positive impact in the lives of animals and families within our communities. If this sounds like something you want to be a part of, we’d love to talk to you. In addition to being a part of an organization that truly makes a difference, there are plenty of additional reasons to consider joining us, including:
- Competitive salary and benefits
- Medical, Vision, and Dental Insurance
- 403(b) Retirement Savings Account
- Opportunities for professional development, growth, and continuing education
- A positive and collaborative work environment
- Work-life balance and flexible working hours (compressed work schedule option!)
- Paid Time Off & Holidays
- Human & Pet Bereavement
- Clinic discounts to up to 75% off services for your own pet(s)
- Relaxed dress code
- Wellness program with professional counseling services available to employees
- Animal food discount
- Free or discounted adoption fees to adopt a new friend.
- Yearly performance reviews & employee engagement surveys
- Student Loan Relief Eligibility through Public Service Loan Forgiveness (PSLF) Program
An essential part of our Call Center, the Customer Care Coordinator is responsible for answering a multi-line phone in a polite and professional manner, providing information, and answering questions regarding all Michigan Humane programs and services. The ideal candidate will be pleasant with exceptional customer service skills, diplomacy, and tact, especially when dealing with a wide variety of clients and their individual, and often emotional, situations. Although this position is remote, you must be located in Metro Detroit, with the ability to commute to our facilities in Westland and Bingham Farms, MI as needed.
Responsibilities:
- Answer phones and assist callers with questions regarding appointments, fees, payment processes, and other Michigan Humane processes and procedures.
- Provide information to callers regarding Michigan Humane services available to them, including community outreach and euthanasia services.
- Acts as a resource for callers regarding holding facilities in their area for stray animals or lost pets.
- Acts as a liaison between callers and adoptable pets by providing information regarding the adoption process and donations.
- Assist with generating reports and data entry for adopted animals and shelter animals needing medical care.
- Attend special fundraising and adoption events as needed.
- Promote Michigan Humane programs and general goodwill among clients and staff.
Qualifications:
- 3 years of customer service or call center experience.
- Experience working in a veterinary, shelter, or medical environment a plus.
- Local to Metro-Detroit area.
- Experience answering a multi-line phone and working with a computer-based appointment system or similar application
- Ability to work independently with minimal supervision as well as cooperatively as a team.
- Good decision-making skills and strong emotional intelligence while exhibiting compassion towards animals and their owners, without judgment.
- Prior experience counseling emotional callers is a plus.
Join our team at Michigan Humane and make a positive impact, grow your skills and career, and be part of a compassionate and dedicated organization. Apply today!
Job Summary
Full Time
Civic & Environmental Advocacy
$39k-49k (estimate)
03/03/2024
06/29/2024
michiganhumane.org
WESTLAND, MI
50 - 100
1877
SHARLEEN PLETKOVIC
$10M - $50M
Civic & Environmental Advocacy
Related Companies
About Michigan Humane
Michigan Humane has been changing lives in our communities since 1877.
The job skills required for Customer Care Coordinator include Customer Service, Call Center, Customer Care, Data Entry, Decision Making, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Coordinator positions, which can be used as a reference in future career path planning. As a Customer Care Coordinator, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Coordinator. You can explore the career advancement for a Customer Care Coordinator below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Coordinator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Coordinator job description and responsibilities
Customer care coordinator document reports, resolve complaints, and process orders and payments.
02/12/2022: Florence, AL
They also take orders from the customers, process their payments, and explain the features and functions of the product.
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Customer care coordinators also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
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Achieved sales goals and service performance requirements through new customer sales, sales of accessories and by providing excellent customer satisfaction.
03/09/2022: Benton Harbor, MI
They are professionals who are responsible for addressing customer needs and ensuring they have a good experience.
01/29/2022: Salem, OR
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Coordinator jobs
Those Customer Care Coordinators who do attend college, typically earn either a Business degree or a Health Care Administration degree.
02/04/2022: Salisbury, NC
Most of the time, a customer care coordinators has a certain quota to reach and works under a manager's supervision.
03/17/2022: Reno, NV
Customer care coordinators are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions.
03/10/2022: San Jose, CA
A customer service coordinator manages a team of customer service employees and ensures that the team complies with the policies and procedures of the organization.
03/03/2022: Florence, SC
There are various methods for resolving problems and conflicts used by the customer service coordinator.
02/14/2022: Buffalo, NY
Step 3: View the best colleges and universities for Customer Care Coordinator.
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