FRONT DESK AGENT

$15-19/hr -- Benefits Include: Medical, Dental, Vision Insurance - Paid Time Off - Holiday Pay - Overtime Pay - 401k - Hotel Discounts

Job Summary
We are seeking a dedicated, friendly, and enthusiastic Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and creating a positive experience from check-in to check-out. The ideal candidate will have a passion for hospitality, excellent communication skills, and a friendly demeanor.

Duties
- Greet guests in a professional and friendly manner upon arrival
- Assist guests with check-in and check-out processes
- Handle guest inquiries, requests, and complaints promptly and courteously
- Maintain a clean and organized front desk area
- Process reservations and cancellations accurately
- Collaborate with other hotel staff to ensure guest satisfaction
- Perform night audit duties as needed
- Demonstrate proficiency in phone etiquette
- Provide information about hotel services, amenities, and local attractions
- Uphold the highest standards of customer service at all times

Skills
- Strong background in hotel management or hospitality
- Excellent guest relations skills
- Experience working at the front desk of a hotel or resort preferred
- Familiarity with night audit procedures is a plus
- Proficient in phone etiquette and customer service practices
- Ability to multitask and prioritize tasks effectively
- Strong communication skills, both verbal and written

If you are passionate about delivering exceptional guest services and thrive in a fast-paced environment, we would love to have you on our team. Join us in creating memorable experiences for our guests while enjoying the benefits of working in a dynamic hospitality setting.

*We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.*

Job Types: Full-time, Part-time

Pay: $15.00 - $19.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Holidays
• Morning shift
• Weekends as needed

Ability to Commute:

• Front Royal, VA 22630 (Required)

Ability to Relocate:

• Front Royal, VA 22630: Relocate before starting work (Required)

Work Location: In person