Job Summary

The Director of Admissions is a key member of our Skilled Nursing Facility (SNF) team, responsible for overseeing and managing the admissions process. This role requires a dynamic individual with strong organizational, communication, and interpersonal skills to facilitate the admission of residents and ensure a positive experience for both residents and their families.

Key Responsibilities

• Admissions Process Management:
  • Oversee the entire admissions process, from inquiry to admission, ensuring efficiency and accuracy.
  • Collaborate with clinical and administrative teams to coordinate seamless transitions for incoming residents.
• Inquiry Response and Tours:
  • Respond to inquiries from potential residents, families, and healthcare professionals.
  • Conduct facility tours and provide detailed information about services, amenities, and admission procedures.
• Assessment and Eligibility Determination:
  • Collaborate with clinical staff to assess potential residents' needs and determine eligibility for admission.
  • Work closely with healthcare professionals and case managers to gather necessary medical information for admissions.
• Financial Counseling:
  • Provide financial counseling to potential residents and their families, explaining payment options, insurance coverage, and assistance programs.
  • Collaborate with the finance department to ensure accurate billing and financial arrangements.
• Regulatory Compliance:
  • Ensure compliance with all federal, state, and local regulations governing SNF admissions.
  • Maintain accurate and up-to-date records of admissions paperwork and documentation.
• Community Outreach:
  • Develop and maintain relationships with healthcare providers, case managers, and community organizations to enhance referral sources.
  • Represent the SNF at community events and participate in marketing initiatives.
• Customer Service:
  • Foster a positive and welcoming environment for residents and their families during the admissions process.
  • Address concerns and inquiries promptly and professionally.

Preferred Qualifications and Skills

• Bachelor’s degree in Healthcare Administration, Business, or a related field.
• Experience in healthcare admissions, preferably in a Skilled Nursing Facility.
• Strong understanding of healthcare regulations related to admissions and eligibility.
• Excellent communication, negotiation, and interpersonal skills.
• Knowledge of Medicare, Medicaid, and private insurance reimbursement processes.
• Customer service or sales experience in a healthcare setting.

Working Conditions

• Works in office area(s) as well as throughout the nursing service area (i.e., drug rooms, nurses’ stations, resident rooms, etc.).
• Moves intermittently during working hours.
• Is subject to frequent interruptions.
• Is involved with residents, personnel, visitors, government agencies/personnel, etc., under all conditions and circumstances.
• Is subject to hostile and emotionally upset residents, family members, personnel, and visitors.
• Communicate with the medical staff, nursing personnel, and other department directors.
• Works beyond normal working hours and on weekends and holidays when necessary.
• Is subject to call back during emergency conditions (e.g., severe weather, evacuation, post-disaster, etc.).
• Is involved in community/civic health matters/projects as appropriate.
• Attends and participates in continuing educational programs.
• Is subject to injury from falls, burns from equipment, odors, etc., throughout the workday, as well as reactions from dust, disinfectants, tobacco smoke, and other air contaminants.
• Is subject to exposure to infectious waste, diseases, conditions, etc., including TB and the AIDS, COVID-19, and Hepatitis B viruses.
• May be subject to the handling of and exposure to hazardous chemicals.
• Maintains a liaison with the residents, their families, support departments, etc., to adequately plan for the residents’ needs.

Education

Must possess and maintain any and all necessary active and unencumbered certifications, degrees, or licenses in the necessary state, to the extent the position requires such certifications, degrees, or licenses.

Specific Requirements

• Must demonstrate the knowledge and skills necessary to provide care appropriate to the age-related needs of the residents served.
• Must be a supportive team member, contribute to and be an example of teamwork and team concept.
• Must possess the ability to make independent decisions when circumstances warrant such action.
• Must possess the ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel, and the general public.
• Must be able to relate information concerning a resident’s condition.
• Must not pose a direct threat to the health or safety of other individuals in the workplace.

Physical and Sensory Requirements (with or without reasonable accommodation)

(With or Without the Aid of Mechanical Devices)

• Must be able to move intermittently throughout the workday.
• Must be able to read, speak, and understandably write the English language.
• Must be able to cope with the mental and emotional stress of the position.
• Must function independently, and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies.
• Must meet the general health requirements set forth by the policies of this facility, which include a medical and physical examination if the position requires.
• Must be able to relate to and work with the ill, disabled, elderly, emotionally upset, and, at times, hostile people within the facility.
• Must be able to push, pull, move, and/or lift a minimum of 50 pounds to a minimum height of 5 feet and be able to push, pull, move, and/or carry such weight a minimum distance of 50 feet.
• May be necessary to assist in the evacuation of residents during emergencies.

All Other Duties as Assigned.

I understand this job description and its requirements; I understand that this is not an exclusive list of the job functions and that I am expected to complete all duties as assigned; I understand the job functions may be altered by management without notice and that I am an at-will employee.

Accommodations

The facility is an equal opportunity employer and recognizes that an individual with a disability may require accommodation to enable the individual to successfully perform a job function. I understand that I should discuss with my supervisor any needed accommodation. I agree to cooperate with the facility in identifying and discussing any available reasonable accommodation that may enable me to perform the essential function(s) of my position.

Qualifications and Skills

• Bachelor’s degree in Healthcare Administration, Business, or a related field.
• Experience in healthcare admissions, preferably in a Skilled Nursing Facility.
• Strong understanding of healthcare regulations related to admissions and eligibility.
• Excellent communication, negotiation, and interpersonal skills.
• Knowledge of Medicare, Medicaid, and private insurance reimbursement processes.
• Customer service or sales experience in a healthcare setting.

Working Conditions

• Works in office area(s), warehouse, pharmacy, and some positions work in a long-term care environment (i.e. nursing home, drug rooms, nurses’ stations resident rooms, etc.).
• Moves intermittently during working hours.
• Is subject to frequent interruptions.
• Is involved with customers, and customer representatives, family members, residents, personnel, visitors, government agencies/personnel, etc., under all conditions and circumstances.
• Is subject to hostile and emotionally upset residents, family members, personnel, and visitors.
• Communicate with the designated facility staff, nursing personnel, residents, or family members.
• Works beyond normal working hours and on weekends and holidays when necessary.
• Is subject to call back during emergency conditions (e.g., severe weather, evacuation, post-disaster, etc.).
• Is involved in community/civic health matters/projects as appropriate.
• Attends and participates in continuing educational programs.
• Is subject to injury from falls, burns from equipment, odors, etc., throughout the workday, as well as reactions from dust, disinfectants, tobacco smoke, and other air contaminants.
• Is subject to exposure to infectious waste, diseases, conditions, etc., including TB and the AIDS, COVID-19, and Hepatitis B viruses.
• May be subject to the handling of and exposure to hazardous chemicals.

Specific Requirements

• Must be a supportive team member, contribute to and be an example of teamwork and team concept.
• Must possess the ability to make independent decisions when circumstances warrant such action.
• Must possess the ability to deal tactfully with customers, personnel, residents, family members, visitors, government agencies/personnel, and the general public.
• Must not pose a direct threat to the health or safety of other individuals in the workplace.

Physical and Sensory Requirements (with or without reasonable accommodation) (With or Without the Aid of Mechanical Devices)

• Must be able to move intermittently throughout the workday.
• Must be able to read, speak, and understandably write the English language.
• Must be able to cope with the mental and emotional stress of the position.
• Must function independently, and have flexibility, personal integrity, and the ability to work effectively with customers, residents, personnel, and support agencies.
• Must meet the general health requirements set forth by the policies of this company, which include a medical and physical examination if the position requires.
• Must be able to push, pull, move, and/or lift a minimum of 50 pounds to a minimum height of 5 feet and be able to push, pull, move, and/or carry such weight a minimum distance of 50 feet.

All Other Duties as Assigned.
I understand this job description and its requirements; I understand that this is not an exclusive list of the job functions and that I am expected to complete all duties as assigned; I understand the job functions may be altered by management without notice and that I am an at-will employee.