• Only those lawfully authorized to work in the designated country associated with the position will be considered.
• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.

Education / Experience

Bachelor’s or Associates degree, will consider HS or GED with relevant experience.

Experience : 2 years plus minimum w / a Servitude attitude and empathy;

Medical Billing background is fine but must come with Empathy for the target population they serve

Nature of Role :

• Will be handling 50 to 60 calls per day from patients regarding questions on product and / or supplies needed.
• Using Salesforce Patient Connect will be entering prescriptions and quantities and following through the order process with the supply teams.
• These are patients who have had surgery and go home or to rehab centers; the need is for follow-up with these patients for compliance purposes and to ensure they have the necessary quantity of supplies;

but more so partner in their care; hospitals are broken down by territory and there are 400 to 600 patients in these territories.

They will provide reports on risks; will need to multi-task, have an eye for details, will be on the phones and deliver "white-glove" service;

role is very patient focused.

Required skills :

• Must be an independent driver of process as they will work with larger team for required collaboration and other divisions / supply chain
• Will use PC Salesforce platform, MS Office Suite, Excel / PPT / Word
• Will use SharePoint site to load documents and reference population details, Excel - Basic - be able to hide / unhide data, scroll
• Call Center experience must be within Medical industry (No Retail or Fast Food Call Center experience)
22 hours ago