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Best Friends Pet Hotel
Gaithersburg, MD | Full Time
$42k-52k (estimate)
2 Weeks Ago
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Customer Service Representative
Best Friends Pet Hotel Gaithersburg, MD
$42k-52k (estimate)
Full Time | Consumer Services 2 Weeks Ago
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Best Friends Pet Hotel is Hiring a Customer Service Representative Near Gaithersburg, MD

Our Customer Service Representatives are passionate animal lovers who provide our human and pet guests with “wow” service. Our CSRs are our first points of contact with our guests and are focused on building great relationships.
We are an Employee-owned and operated company that is expanding, which provides many growth opportunities within the company. We currently have over 40 locations in more than sixteen states and have been in business for nearly 30 years.
If you are looking for a company in which you can learn and grow, our countrywide, well-established pet care facility may be the perfect place for you!
We Offer
  • Health, dental, vision, life insurance, STD/LTD, 401K with company matching
  • Paid vacation
  • Uniforms
  • Pet supply and service discounts and more!
Responsibilities
  • Main lobby operations – check-ins, check-outs, guest visits and tours, answering general
questions
  • Answering and handling calls in a professional manner
  • Maintaining cleanliness
  • Maintaining cleanliness
  • Scheduling
  • File maintenance
  • Data entry
Skills Required
  • Possess a love of animals
  • Displays a professional manner at all times
  • Ability to work evenings, weekends & holidays
  • Lift/carry 40 pounds or more
  • Able to stand/walk for eight hours a day
  • Able to work in a fast-paced environment
  • Able to work on a computer system
  • Able to handle dogs on leashes and work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.
Essential Job Functions
  • Welcomes both human and pet guests
  • Can correctly identify animal body language/behavior
  • Follows safe handling procedures
  • Checking in and out of pet guests while providing excellent customer service
  • Escorts pets to and from their rooms
  • Takes reservations over the phone
  • Can work both individually and as a team player while performing duties
  • Contributes in maintaining the cleanliness of the facility
  • Communication with management and other team members
Required Education
  • High School Graduate or Equivalent
  • At least 1 year of professional animal experience

Job Summary

JOB TYPE

Full Time

INDUSTRY

Consumer Services

SALARY

$42k-52k (estimate)

POST DATE

06/09/2024

EXPIRATION DATE

07/05/2024

WEBSITE

bestfriendspetcare.com

HEADQUARTERS

CINNAMINSON, NJ

SIZE

500 - 1,000

FOUNDED

1992

CEO

PEGGY CAPERTINS

REVENUE

$200M - $500M

INDUSTRY

Consumer Services

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About Best Friends Pet Hotel

Founded in 1990, Best Friends Pet Hotel has enjoyed leader of the pack status for almost 30 years. With 30 locations, including Walt Disney World, we provide customers with the absolute best pet care in a convenient and friendly atmosphere where safety, comfort, and fun are at the core of what we do. We offer boarding, Doggy Day Camp, grooming, and training services. Best Friends Pet Hotel is committed to growing and expanding it's best-in-class pet care services to locations nationwide - setting the standard in creating a home away from home and treating our pet guests like family. Learn more ... at http://www.bestfriendspetcare.com/ More
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