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Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information, directions, local attractions, and guest concerns.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Essential duties and responsibilities include the following (other duties may be assigned):
SUPERVISORY RESPONSIBILITIES
Supervises the front office staff in the absence of the Front Desk Manager while managing labor hours as needed.
HOURS
Due to the business demands of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, including weekends, night shifts, and/or overtime.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE
High school diploma or GED. One year front desk or two years customer service experience; or an equivalent combination of education and experience preferred.
LANGUAGE SKILLS
Must be able to communicate clearly with guests, customers, supervisors, and fellow employees.
MATHEMATICAL SKILLS
Must be able to calculate amounts and apply basic addition, subtraction, and multiplication.
REASONING ABILITY
Must be able to analyze routine data to make appropriate judgments regarding the process of guests checking in/out of the hotel.
PHYSICAL DEMANDS
Practice written safety standards and rules at all times. Lifting, pushing, pulling and carrying - must be able to accomplish any task required of employees within assigned departments. Bending/kneeling - must be able to accomplish any task required of employees within assigned departments.
Employees must be able to stand for extended periods of time. Use of hands, fingers, and arms is required. Job frequently requires standing, walking, bending, and crouching.
Full Time
$40k-54k (estimate)
06/25/2024
08/24/2024
The job skills required for Front Office Supervisor include Front Office, Guest Service, Customer Service, Scheduling, Cash Handling, Hospitality Industry, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Office Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Office Supervisor. Select any job title you are interested in and start to search job requirements.
If you are interested in becoming a Front Office Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Office Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Office Supervisor job description and responsibilities
Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.
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The supervisor must be able to work effectively under duress and provide direction to other members of the support team.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Office Supervisor jobs
Knowledge of front office policies and procedures, reservations, accounts receivable and a thorough understanding of Front Office operations and software systems.
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Allocate rooms to expected arrivals after checking the guests preferences and special requests.
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Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
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Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
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Supervise daily shift process ensuring all team members adhere to standard operating procedures.
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