1 Job in Georgetown, KY
Brenntag is Hiring a Customer Service Manager Near Georgetown, KY
- Regional Responsibilities: Responsible for driving measurable improvements to increase service metrics (customer health, customer satisfaction, overall customer experience) and financial outcomes (billing accuracy, upsells, net retention), while remaining aligned with organizational business objectives.
- Data Management Skills: Responsible for data-driven decision making and real-time account intelligence (at scale) to provide teams across specified region with key insights needed to improve the customer experience efficiently and effectively.
- Leadership: Ability to focus on the process not just the outcomes to maintain motivation across the team and skillfully balance expected results with acknowledgement and celebration of the process. Must be able to continually embrace an evolutionary approach, seeking new methods to improve individual and team performance, while adopting best practices to align with employee strengths.
- Communication: responsible for effective communication, both internally and externally. The Regional Customer Service Manager will establish and enforce processes to create fewer touch points for the customer to successfully receive pertinent information. Responsible for establishing and supporting defined processes for consistent, clear, and timely communication from our Customer Service team to the customer. This role is responsible for driving effective cross-collaboration, with internal stakeholders, external ecosystem and customers, a vital function to collective success.
- Development: Responsible for both leading and assigning training, performance reviews and employee development as it relates to the team's needs and goals.
- Drive Order to Cash Process Efficiencies: Regularly partner and collaborate with business and functional leadership to design solutions to meet Commercial initiatives and revenue targets. Responsible for booking all revenue within one or more regions, accurately and on-time, and for providing tools and process globally to support regional performance targets.
- Deliver Contextual Based Support: responsible for team related efforts to unify and standardize customer information across all systems to create visibility and establish accessibility for customer specific data availability. The Customer Experience is reliant upon the Customer Service team’s agility, response time and their capacity to consistently access the same data, regardless of location, to resolve customer inquiries in a single interaction.
- Innovate The Customer Journey: responsible for supporting efforts and driving intentional behavior to build trust and present value to the customer to establish, or nurture, long-lasting customer relationships. Customer Facing Collaboration to Adopt New Internal Processes and best support both the customer’s business requirements and internal revenue growth. Examples include:
- Promote digital resources with internal teams and the customer to increase "ease" of doing business with the organization.
- Leading and promoting surveys, creating internal or customer led focus groups and benchmarking best practices.
- Support Efforts in Both Human and Automated Service Processes: Responsibilities may include:
- Creating, defining, and driving enhanced communication manageability practices.
- Identifying manual processes that can be automated to positively impact efficiency and Customer Satisfaction.
- Creating and delivering training to expand crucial Customer Service skills and encourage personal development.
- 10 years of Customer Service experience.
- 4 years in a leadership capacity, while leading teams of 20 or more.
- Bachelor’s degree preferred or equivalent education and experience.
- Experience working on transformational programs or Change Management initiatives
- Graduate degree in business, management, social science (or related field) preferred
- Proven track record building customer centric teams and Customer Support/Success technology domain knowledge preferred
- Order to Cash experience (PO to invoice), ERP expertise and an understanding of integrated technologies.
- CRM Experience required, preferably Salesforce
- We aim to create an environment where the best people want to work, where they can turn their passion into their job and realize their full potential.
- Individual development, on-the-job training, and development programs designed to help our employees grow in their careers.
- Paid parental leave
- Education assistance program
- Employee assistance program
- Various healthcare plan options as well as 401(k)
Brenntag provides equal employment opportunities to qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other status protected by applicable federal, state or local law.
Brenntag North America, Inc. and its subsidiaries use E-verify, a government-run, web-based system that allows employers to confirm the eligibility of their employees to work in the United States. For more information, please go to https://www.e-verify.gov/employees or view the poster at https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster.pdf.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability
to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources at accommodations@brenntag.com.
Job Summary
Full Time
Wholesale
$92k-118k (estimate)
09/09/2024
10/05/2024
brenntag.com
SOUTH PLAINFIELD, NJ
7,500 - 15,000
1874
STEVEN TERWINDT
$3B - $5B
Wholesale
Related Companies
About Brenntag
Brenntag ConnectingChemistry worldwide Brenntag is the global market leader in chemicals and ingredients distribution. The company holds a central role in connecting customers and suppliers of the chemical industry. Headquartered in Essen, Germany, Brenntag has more than 17,000 employees worldwide and operates a network of more than 670 sites in 77 countries. In 2020, Brenntag generated sales of around 11.8 billion EUR. The two global divisions, Brenntag Essentials and Brenntag Specialties, provide a full-line portfolio of industrial and specialty chemicals and ingredients as well as tailor-m ...
ade application, marketing and supply chain solutions, technical and formulation support, comprehensive regulatory know-how, and digital solutions for a wide range of industries. In the field of sustainability, Brenntag pursues specific goals and is committed to sustainable solutions in its own sector and the industries served. Brenntag shares are listed at the Frankfurt Stock Exchange and are included in the MDAX and DAX 50 ESG.
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The job skills required for Customer Service Manager include Customer Service, Leadership, Initiative, Customer Satisfaction, Insight, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
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