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As an EEO / Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.
August 12, 2024 Training Class!
Must attend 6 weeks Virtual Training!
Remote position- Must live within 50 miles of a WM Center Site near the states of CA, AZ, CO, TN, TX, MS, AL, MI, PA, WI, IL, MA
Day Shift : Monday- Friday, potential Saturday Shifts
Bilingual in Spanish is a plus!
I. Job Summary
As a customer service representative (CSR), you will take inbound customer service calls related to a wide variety of inquiries including billing and proration, service changes, cancellations and missed service inquiries.
The WM CSR should expect to handle 60-80 calls a day in a fast-paced / high-volume environment and to use multiple applications, knowledge bases, tools, and calculators to research and resolve customer queries.
The WM CSR will handle a number of escalated calls. The ability to consistently provide an exceptional level of customer service, briefly explain complex issues in simple terms, and demonstrate appropriate de-escalation techniques is critical to their success.
Sales and retention are also key components of the CSR role. The WM CSR is expected to skillfully highlight the features and benefits of WM products and services to increase revenue and retain at risk customers
II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
Fields customer service inquiries and handles customer service transactions independently and proficiently : Demonstrates appropriate active listening skills / confirms understanding of customer needs, issues, and requestsUses authorized systems to gather information, provide information, and / or update customer records.
Provides standard information and education regarding service options, charges, billing, and contracts.
Demonstrates ownership of the customer issue by providing one call resolution : Makes every reasonable attempt to resolve the customer’s issue and exhausts all other solutions before escalating the customer’s query.
Serves as an advocate for customers with repeat issues by engaging the right department and people within WM. Communicates concise and accurate information.
III. Supervisory Responsibilities
This job has no supervisory duties.
IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.
A. Education and Experience
This is a remote work position and requires a reasonable degree of technical aptitude which will be necessary to set up and maintain the WM-assigned equipment.
Other requirements associated with remote work positions include :
C. Certificates, Licenses, Registrations or Other Requirements
None required.
D. Other Knowledge, Skills or Abilities Required
V. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
The expected salary range for this position is $15.00 - $20.00. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.
Benefits
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability.
As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days.
Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for, please click "Apply.
Last updated : 2024-06-22
Full Time
Business Services
$40k-50k (estimate)
06/24/2024
09/20/2024
wastemanagement.dejobs.org
INDIANAPOLIS, IN
200 - 500
1998
MARK SALAMONE
$50M - $200M
Business Services
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