About the Client

My client is a boutique business process outsourcing (BPO) provider that offers multi-lingual and omnichannel support, CX, back-office & automation services.

Job Responsibilities

• At the forefront of company operations, your role entails maintaining and enhancing a high standard of customer service by delivering timely support to customers through email, live chat, and phone.
• Investigating and resolving complex or long-standing customer problems.
• Processing refunds, promotions, and compensations for customers.
• Responding to customer inquiries with the goal of achieving first-contact resolution.
• Providing guidance to end customers on available options.
• Welcoming customers to the clients platform and promoting the use of the clients products and services.
• Assigning initiatives to customers based on established guidelines and frameworks.
• Promptly following up with customers to address and resolve issues.
• Updating and maintaining customer details within online platforms.
• Reporting customer feedback to relevant internal teams to enhance the overall customer experience.
• Identifying and highlighting technical issues, raising tickets through the company's ticketing system.
• Communicating the status of the resolution process to customers as necessary

Requirements

• Degree holder, preferably in the Service field.
• Exceptional proficiency in written German & English , demonstrating a native-like command of the language.
• Minimum 2 years of relevant experience
• Ability to participate in role-play scenarios and complete a test brief as part of the recruitment process to showcase approach and manner.
• Previous experience working in an office environment.
• Familiarity with online customer support ticketing systems.
• Hands-on experience in outbound calls.
• Preference for candidates available to start immediately.

Remuneration

Basic MYR 5,000 - MYR 15,000 (Negotiable depending on experience & capability)

Working hours

Rotational Shift (Weekend & Night Shift)

Consultant in charge

Angel Chok angel.chok@hunters-in.com 014 612 6048

Last updated : 2024-06-12