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About TaskUs : TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.
Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
What We Offer : At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages.
Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity.
We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.
Join our team today and experience firsthand our dedication to supporting People First.
So what does a Critical Safety Agent really do? Think of yourself as someone who will ensure high quality and safe experiences for both drivers and riders in a rideshare business.
Some calls may be difficult, so not everyone will qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company, so we make sure our employees are top-notch.
As a Critical Safety Agent, you will be instrumental in assisting drivers and riders who have lost items or are experiencing a safety issue.
TaskUs devotes considerable resources to the wellbeing of its employees. Being a Critical Safety Agent means participating in Wellness sessions and other resiliency programs :
Creating a Culture of Awareness and Prevention :
TaskUs believes in being transparent with our new employees about their job duties and the possible impact. Some of your work may include interacting with riders and drivers who are in distress, agitated or in danger.
Examples of these types of situations may include, but are not limited to :
As a Critical Safety Agent, it is important for you to know the potential risks related to this type of work. While TaskUs is focused on employee wellness by having wellness providers available (on-site or remote), resiliency programming, and other wellness initiatives, exposure to disturbing situations is unavoidable.
Some individuals with a sensitivity to viewing or experiencing disturbing situations may be at risk for developing distress, mental health symptoms, or, in rare instances, Secondary Traumatic Stress based on the situations they are involved with.
TaskUs reserves the right to reassign Critical Safety Agents to other TaskUs projects based on staffing needs, employee performance, and other considerations.
In order to help create a community that is safe for all employees, the Resiliency and Wellness Team takes an active role in the primary prevention of mental health concerns through direct practice efforts, e-learning, skills training, and outreach efforts to the TaskUs community.
Our programs seek to raise awareness about psychological issues, challenge ideas that contribute to social inequity, disempowerment, and discrimination, as well as the underlying structures that support them.
In addition, our programs empower employees to find and use their voices in a healthy and productive way.
Specific Job Duties
How We Partner To Protect You : TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application.
Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI : In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances.
Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities.
If you need reasonable accommodations in any part of the hiring process, please let us know.
EEO : TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity;
we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https : / / www.taskus.com / careers / .
Last updated : 2024-05-24
Full Time
IT Outsourcing & Consulting
$35k-44k (estimate)
05/26/2024
06/09/2024
taskus.com
NEW BRAUNFELS, TX
100 - 200
2008
BRYCE MADDOCK
$200M - $500M
IT Outsourcing & Consulting
TaskUs is a different breed of BPO. We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, Data & AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners interests and supporting their long term success through innovation and technology - powered by ridiculously smart people. TaskUs partners with the worlds most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world.
The job skills required for Call center representative include BPO, Coaching, Empathy, etc. Having related job skills and expertise will give you an advantage when applying to be a Call center representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call center representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call center representative positions, which can be used as a reference in future career path planning. As a Call center representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call center representative. You can explore the career advancement for a Call center representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
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Call center representatives must be professional throughout each phone call and to other call center employees.
02/12/2022: La Crosse, WI
Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
01/09/2022: High Point, NC
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
12/14/2021: Galveston, TX
The representatives should also use their problem-solving skills to resolve customer queries effectively.
01/05/2022: Sioux City, IA
The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
12/26/2021: Greensboro, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
12/22/2021: Orange, CA
Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
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Previous call center experience preferred but not required.
12/17/2021: Greenville, MS
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