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North American Corporation
Glenview, IL | Full Time
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Customer service representative
$39k-49k (estimate)
Full Time | Insurance 2 Months Ago
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North American Corporation is Hiring a Customer service representative Near Glenview, IL

Position Overview

The Customer Service Representative provides internal support to Sales Representatives and assists in developing and maintaining a professional business relationship with all North American customers.

Responsibilities Include :

  • Provide internal support to assigned Sales Representatives regarding any customer problems, complaints, or requests.
  • Answer customer calls regarding orders, inquiries, and problems / complaints.
  • Place and process customer orders received by phone, fax, or mail.
  • Answer customer questions regarding product and / or their order.
  • Handle complaints within established guidelines and initiate appropriate follow-up and response.
  • Track orders / trace deliveries that customers have not received to determine status of order and expected time arrival.
  • Assist customers with returned goods; write up returned goods authorizations for returning merchandise.
  • Provide pricing information to customer.
  • Complete and maintain all paperwork related to customer transactions.
  • Fax / Email information to customers regarding invoices, proof of deliveries, etc.
  • Act as a liaison between customer and other internal departments.
  • Work closely with the purchasing warehouse and shipping departments.

The ideal candidate will have :

  • Previous sales support or customer service experience.
  • Excellent verbal and written communication skills.
  • Excellent data entry skills.
  • Experience with Microsoft Office.
  • SAP experience preferred.
  • Last updated : 2024-06-10

Job Summary

JOB TYPE

Full Time

INDUSTRY

Insurance

SALARY

$39k-49k (estimate)

POST DATE

04/07/2024

EXPIRATION DATE

09/11/2024

WEBSITE

northamericancompany.com

HEADQUARTERS

CHICAGO, IL

SIZE

25 - 50

FOUNDED

2007

CEO

ANN WILDE

REVENUE

$5M - $10M

INDUSTRY

Insurance

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