Position Overview

The Customer Service Representative provides internal support to Sales Representatives and assists in developing and maintaining a professional business relationship with all North American customers.

Responsibilities Include :

• Provide internal support to assigned Sales Representatives regarding any customer problems, complaints, or requests.
• Answer customer calls regarding orders, inquiries, and problems / complaints.
• Place and process customer orders received by phone, fax, or mail.
• Answer customer questions regarding product and / or their order.
• Handle complaints within established guidelines and initiate appropriate follow-up and response.
• Track orders / trace deliveries that customers have not received to determine status of order and expected time arrival.
• Assist customers with returned goods; write up returned goods authorizations for returning merchandise.
• Provide pricing information to customer.
• Complete and maintain all paperwork related to customer transactions.
• Fax / Email information to customers regarding invoices, proof of deliveries, etc.
• Act as a liaison between customer and other internal departments.
• Work closely with the purchasing warehouse and shipping departments.

The ideal candidate will have :

• Previous sales support or customer service experience.
• Excellent verbal and written communication skills.
• Excellent data entry skills.
• Experience with Microsoft Office.
• SAP experience preferred.

Last updated : 2024-06-10