Responsible for receiving requests for information, non-emergency and / or emergency assistance from the general public, law enforcement, fire and medical personnel.

Work is performed under the general direction of the Emergency Services Supervisor or Communications Center Manager

Monitor and dispatch appropriate law enforcement, fire and medical personnel to calls for service that involve life threatening or other emergency and non-emergency situations.

Monitor radio traffic on multiple frequencies for law enforcement, fire and medical personnel as well as being able to communicate with other city, county, state and federal agencies on mutual aid radio frequencies.

Operate and maintain proficiency in multiple computer systems and programs.Using established medical protocols and procedures determine the level of response on all requests for medical assistance emergency and non-emergency along with providing life saving instructions to 9-1-1 callers.

Work with distraught callers to determine location and nature of emergency, or threat to life, limb or property.Prepare various records and reports in order to properly document shift activities.

Provide information to law enforcement personnel by accessing computerized information regarding criminal histories, active warrants, vehicle registration, driver's license status and similar information.

High School diploma or equivalent.Six months of experience as a public safety dispatcher (desired, not required).

NECESSARY SPECIAL QUALIFICATIONS : CPR Certification or ability to become certifiedCJIN Certification within six months of hirePublic Safety Communicator Basic Certification (POST) within 12 monthsAbility to type 40 words per minutePass a psychological evaluation prior to employmentPass an extensive background check prior to employmentPossession of a valid Montana driver’s licenseAbility to learn and retain a substantial knowledge of law enforcement, fire and medical dispatch policies and procedures.

Ability to learn and retain an extensive knowledge of the geographic area served.Ability to learn and retain a substantial knowledge of radio operations, repeater locations, paging systems, aural brevity codes and FCC rules and regulations.

Willing to attend on and off site training programs as a part of continuing education, may require some travel.Ability to establish and maintain effective working relationships with other employees, supervisors, law enforcement, fire and medical personnel and the general public.

CORE COMPETENCIES

Highest Degree and Standard of Ethical Conduct, Confidentiality and CredibilityCommunication ProficiencyCustomer / Client FocusProblem Solving / AnalysisStress Management / ComposureTechnical Capacity

SUPERVISORY RESPONSIBILITYThis position does not supervise any other positions.

WORK ENVIRONMENTWork is conducted in an open office environment with multiple stations.

PHYSICAL DEMANDSWhile performing the duties of this job, the employee is frequently required to stand, walk, sit, bend, twist, reach, ride and perform similar body movements.

Must have the ability to perform light physical work and to lift and carry up to 25 pounds at a time; the possession of hand / eye coordination sufficient to operate a personal computer, office equipment and a motor vehicle;

the ability to talkand hear in person or by telephone; and the ability to see and read instructions and reports.

EXPECTED HOURS OF WORKThe work schedule is 40-hours per week, Sunday through Saturday with varying shifts and days off. This position is a non-exempt and eligible for overtime.

Any overtime must be authorized prior to working.

TRAVELTravel is primarily local during the business day.

Occasional travel may be required to attend off-site training and educational opportunities.#J-18808-Ljbffr

Last updated : 2024-05-23