Provide customer service; receives and responds to client request seeking support services; schedules and conducts orientation for custodial parents; explains procedures for child support processing; and receives and resolves a variety of complaints concerning cases. Processes new case files; reviews, registers, and processes applications or interstate petitions in compliance with local, state and federal requirements and timeframes; interviews applicants; gathers information to verify facts; locates absent parents; establishes parentage and enforceable support obligations; interprets and applies family support laws; recommends other child support enforcement activities to compel compliance; and ensures accuracy of case record. Monitors case through to completion; obtains required documentation for the entry of financial and medical support orders as required, such as doctors' statements, visitation, etc.; monitors DNA testing; manages daily prompts, emails, and escalation reports; and communicates with other state agencies to exchange information and perform required case action. Participates in related court activities; prepares, evaluates and submits orders for judge's signature; represents Clerk of Court's office in hearings of Family Court Rule; selects and prepares documentation to comply with court guidelines; assists judges in the courtroom; and makes recommendations regarding each individual case. Performs other related duties as required. High school diploma or GED required with some vocational or technical training in child support enforcement; supplemented by three years of experience in customer service, administrative support, family court operations, or related field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must have a valid South Carolina Driver's License.

Code : 1560-1

Type : INTERNAL & EXTERNAL

Location : FAMILY COURT INCEN

Posting Start : 06/17/2024

Posting End : 06/21/2024

Salary: $21.53