Performs a variety of customer service functions on behalf of the Haltom City Utility Billing Department; collects and processes customer payments; responds to customer inquiries and complaints; creates, updates, and maintains account records; and performs other related duties as assigned.

Example of Duties:

• Provides customer service and assistance to City utility customers at the front counter, drive-thru, and via telephone.
• Responds to public inquiries regarding utility services and individual customer accounts.
• Receives and assists in resolving customer complaints; processes billing adjustments.
• Collects and processes water and/or other types of payments due to the City; balances and maintains assigned cash drawer; prepares bank deposits.
• Creates and opens new customer accounts; determines service locations and deposits required; inputs new account data into the Utility Billing Program.
• Coordinates the transfer and disconnection of water services; arranges final billing to customers.
• Follows up on past due utility accounts; establishes payment arrangements with customers; coordinates service cut-off for non-payment as required; re-opens delinquent accounts.
• Prepares and submits work orders for new service connection, meter re-reads, leak checks, service disconnection, cut-off's, and repairs.
• Schedules and coordinates service appointments with customers; contacts customers regarding the emergency shut-off of water services.
• Researches, updates, and maintains customer account information and billing records.
• Processes, prepares, and files documentation for residential, commercial, fire hydrant, sprinkler, City, and/or builder utility accounts.
• Prepares and/or generates a variety of departmental reports including billing, edit, general ledger recap, and zip code reports.
• Participates in general office duties including answering incoming calls, preparing service notices, and maintaining departmental records and files.
• Performs other specialized duties relative to area of assignment as assigned or required.

Typical Qualifications:

• High School Diploma or equivalent
• Two years customer service experience
• Spanish speaker preferred based on large Hispanic population