Company Description

Resource Solutions is a provider of Recruitment Process Outsourcing (RPO) and Managed Service Provider (MSP) solutions. Established in 1997, we are part of the Robert Walters Group – a world-leading specialist professional recruitment consultancy. 

Job Description

Resource Solutions have got an incredibly exciting opportunity! We’re looking to hire a Recruitment Coordinator based in our Global service centre in Jacksonville. The role of the recruitment coordinator is to offer a candidate concierge service to support the Recruiters in the end-to-end permanent recruitment process.

Assist with recruitment process and work closely with the Recruiters in making sure all procedures are followed and co-ordination of recruitment is fully covered and under control at all times. Responsibilities will include the following:

Build and maintain relationships with agencies, external workers, HR and line managers

► Working with the Resourcing Partners to ensure the job details in the client’s system are correct and completed.

► Ensuring all the necessary approvals for the roles have been gained.

► Managing the release of roles through the system to the relevant sourcing channels according to SLAs and as advised by the Resourcing Partner.

► Managing candidate dispositions in the Client’s recruitment system.

► Updating the system with candidate feedback as advised by the Resourcing Partner following review of the shortlist.

► Interview scheduling and room bookings for AVP / VP hires within SLA timeframes. Ensuring the hiring manager has a copy of the CV, calendar invite and room bookings.

► Ensuring all interview notes are stored appropriately and recording all feedback in the Client’s recruitment system.

► Ensuring the offer details are completed accurately on the recruitment system in conjunction with the Resourcing Partner. 

► Acting as a key point of contact to liaise with the key delivery teams and the client’s onboarding team, to ensure seamless hand-offs and a focus on candidate experience

► Providing an appropriate escalation point during onboarding, ensuring the candidate start-date is achievable and updating relevant parties with any changes

► Ensuring all candidate contact reflects the Client’s brand and values

► Ensuring the smooth running of the recruitment administration processes

► Ensuring all administration procedures and processes are fully documented for the on-site team

► Relieving on-site Resourcing Partners of as much administration as possible and helping to identify and implement improvements in systems and processes

► Working to set time frames for daily and weekly deadlines and have attention to detail

► Maintaining all central inboxes and helplines as required and that all queries are responded to within SLA.

► Ensuring correct data is maintained in Recruitment Systems and paper files through regular auditing and archiving

► Gaining a strong understanding of the RS Remit within the client and work as an active team player in the team in achieving objectives and exceeding expectations

► Understanding of and working to all SLAs pertaining to the role

► Ad hoc projects

Other duties which are reasonably within the capabilities of a staff member in this position may need to be performed from time to time, in addition to or instead of the above duties. 

The requirements of this role may change over time and staff are required to comply with all such reasonable changes. 

Qualifications

► Service and delivery focused with very professional attitude essential.

► Excellent and professional written and verbal communication skills essential.

► Prioritising effectively is an essential skill.

► Ability to work to tight deadlines is an essential skill.

► Experience of working in a client/ customer care environment highly desirable.

► Excellent team player. Must also be people orientated

► Able to work autonomously but also work within a team environment

► Organised and methodical with a strong attention to detail.

► Interest in business issues and motivated to add commercial value

► Able to provide an effective, professional and timely response to the client and candidates

► Highly responsive with excellent ability to absorb information quickly

► Confident with the ability to work well in a demanding environment

Additional Information

To offer a candidate concierge service to support the Recruiters in the end-to-end permanent and temporary recruitment process.