6 Jobs in Harrisonburg, VA
Commonwealth Lodging Management is Hiring a Front Desk Agent Near Harrisonburg, VA
Core Values: Team First, Own It, Relationship Oriented, Professionalism, Integrity/Honesty
POSITION OVERVIEW: The position involves high guest contact and presents the first point of contact for all of our guests. The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, and handles all special requests for services or information, in accordance with standard policies and procedures. Always maintain positive guest relations. Work to resolve guest challenges, ensuring guest satisfaction.
Qualifications, Education & Experience
- High School Graduate or General Education Degree (GED): or Work Equivalent
- Computer skills required. Familiarity with Microsoft Office preferred.
- Experience with hotel property management systems is preferred
- Minimum of 1-2 years of experience as a Guest Service Agent is preferred.
- Previous cash handling experience is preferred
- Good understanding of the English language.
- Good communication skills both written and verbal.
- Must be able to stand and exert well-paced mobility for up to 8-hours in length.
- Must be willing and have the ability to work a varied schedule that includes nights, weekends and holidays.
- Provide excellent customer service and maintain a professional demeanor.
- Maintain positive guest relations at all times. Work to resolve guest complaints, ensuring guest satisfaction.
- Communicate effectively with guests as well as team members
- Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities.
- Answer telephone using correct greeting and telephone etiquette.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Verify guest information upon arrival and departure
- Communicate pertinent guest information to designated departments (i.e., special requests, amenity delivery).
- Obtain method of payment from guests (credit or cash)
- Resolve discrepancies on the room status report with Housekeeping.
- Process all payments according to established hotel requirements, and Commonwealth Lodging Management cash handling S.O.P.'s
- Maintain guest confidentiality at all times.
- Assists in handling emergencies in order to protect our guest and associates, and preserve the building and its systems during the emergency. Must act as quickly and responsibly as possible to return the building to its normal operating status.
- Responsible for knowing and abiding by all department, Commonwealth Lodging Management and hotel policies and procedures. As well as the brand standards, policies and procedures.
Job Summary
Full Time
Insurance
$25k-34k (estimate)
05/23/2024
07/18/2024
commonwealthlodging.com
VIRGINIA BEACH, VA
50 - 100
2012
TIMOTHY J STIFFLER
$10M - $50M
Insurance
Related Companies
About Commonwealth Lodging Management
Commonwealth Lodging is a mid-Atlantic based hospitality management and consulting firm. The company has significant experience in management of nationally franchised hotel assets with a strong background in hotel operations, franchise relations, development and hotel finance. The Commonwealth Lodging executive team draws on experience as successful owners and operators to deliver solutions and results. We approach both management and consulting engagements from the perspective of experienced owners who are conscientious about taking care of the guests, growing returns and asset values.
The job skills required for Front Desk Agent include Customer Service, Guest Service, Cash Handling, Microsoft Office, Communicates Effectively, Confidentiality, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
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A Front Desk Agent ensures customers receive the best service possible from the property.
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Some front desk agents served a hotel associate apprenticeship.
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The front desk agent can check different guest queries, they can check different problems and various complaints.
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The front desk agent can also post charges towards a guest account.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
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Desk Clerks typically study at similar levels compared with Front Desk Agents.
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Make checklists and to-do lists.
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Seek Out Hospitality Skills Training Opportunities.
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Finally, Add A Summary Or Objective Statement.
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Step 3: View the best colleges and universities for Front Desk Agent.
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