Application Support Specialist

• Contract Duration: 8 Months
• Onsite
• Pay: $21.00/hr
• Monday - Friday / 8:30AM - 5PM

SUMMARY

Work in a team environment and perform a wide variety of duties pertaining to Infinex’s overall technology needs.

DUTIES AND RESPONSIBILITIES

Performs a variety of activities related to the technology needs of Infinex employees in conformance with established Infinex objectives, policies, and procedures.

• Oversee department ticket queue by resolving, reassigning, or escalating tickets.
• Provide application support for our Financial Professional (field users).
• Resolve complex issues requiring detailed systems and applications knowledge; these issues have been escalated from Operations.
• Provide proactive support and training for employees as needed.
• Assist with installation, configuration, and troubleshooting of hardware and software to ensure continued usability of equipment and software.
• Support all personal computing devices, remote access, faxing, printers, cell phones, and internal phones.
• Responsible for business machine support and tracking service issues.
• Assist in maintaining internal phone system.
• Provision user accounts on applicable technology platforms.
• Document and maintain day-to-day help-desk procedures.
• Be a liaison between the Technology and Operations departments.
• Provide status back to manager daily of open issues and resolutions.
• Work on goals and tasks assigned for short- and long-term objectives by manager.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LANGUAGE ABILITY

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

COMPUTER SKILLS

Knowledge and/or experience in Microsoft Windows operating systems. Relational database management systems (RDMS), Microsoft 365 Platforms, including Exchange Online, Teams, and SharePoint/OneDrive, and basic understanding of TCP/IP, DHCP, & DNS.

PowerShell scripting.

EDUCATION / EXPERIENCE

High School Diploma is required; bachelor’s degree (B. A. / B. S.) from four-year College or university is preferred; plus, two to four years related experience and/or training; or equivalent combination of education and experience.

KNOWLEDGE, SKILLS, AND OTHER ABILITIES

• 0-3 years of professional experience. Technical support experience is a plus but is not required.
• Strong software and hardware troubleshooting skills.
• Ability to understand, diagnose, and resolve issues with a large range of applications including but not limited to web browsers, word processing, spreadsheets, malware, and virtual office communications.
• Exceptional written and oral skills, as well as the ability to translate technical jargon into user-friendly terms to effectively communicate issues and resolutions.
• Ability and desire to acquire new skills and knowledge quickly.