Responsibilities:

• Interacts directly with customers in a professional manner;
• Troubleshooting complex issues with customer processes/needs;
• Demonstrates consistent progress towards proficiency in areas of training (defined by training objectives document);
• Attends classroom and online training sessions to enhance skills and build knowledge;
• Perform duties related to overall customer service and account management;
• Effectively manage a large amount of written communication and data while complying with internal and external process;
• Maintain knowledge of client organization and products to provide the appropriate information and support to customers;
• Consistently document customer service needs to identify patterns and maintain quality;

Requirements:

• High School Diploma or GED required;
• Bachelor’s Degree preferred;
• A minimum of three years of experience in customer service, sales or marketing (optional);
• PC Skills using spreadsheets, word processing, and other office management applications required;
• Excellent written and verbal communication skills;
• Must be able to work independently to manage their time and tasks;
• Must demonstrate the ability to multi-task, prioritize and meet deadlines while producing quality work;
• Demonstrated Customer and People Skills;
• Must be able to work in a team environment;

Job Types: Full-time, Part-time, Contract

Pay: $24.47 - $35.45 per hour

Expected hours: 18 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• Under 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

People with a criminal record are encouraged to apply

Ability to Commute:

• Hartland, WI (Preferred)

Work Location: In person