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Technical Support Agent
Love technology? Come learn with us!
Montana Internet is seeking a Technical Support Agent to provide support while delivering next-level customer service. Our Technical Support team at Montana Internet leads the effort to troubleshoot and manage fixed wireless and fiber-optic internet connections for our customers. We also troubleshoot network-related home & business device issues such as PCs, phones, and email. Our TSAs provide the highest level of customer service to our subscribers in person, via phone, email, and chat.
This role is perfect for an entry-level and tech-focused candidate who is excited to learn and grow, both professionally and personally. Montana Internet provides amazing hands-on training and coaching to help our team deliver solutions to customers in a timely and professional manner.
Candidates who are kind, smart, love a good challenge, and aren't afraid of learning new things are encouraged to apply!
Essential Duties:
Experience
Scheduling
Candidates who are schedule-flexible are preferred as this shift covers some weeknights, weekend days and holidays. This is not a remote position and does require in-office work at our headquarters located in Helena.
The tentative schedule hours for this position are:
Tuesday - Friday: 12 PM to 9 PM & One weekend day (Saturday or Sunday) - 9 AM to 6 PM
Job Type: Full-time
Salary: $17.00 - $20.00 per hour
Schedule:
We offer:
Montana Internet is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Montana Internet makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Full Time
$49k-64k (estimate)
06/22/2024
07/09/2024
montanainternet.com
HELENA, MT
25 - 50
1994
ANDREW UTICK
<$5M
Telecommunications
The following is the career advancement route for Technical Support Agent positions, which can be used as a reference in future career path planning. As a Technical Support Agent, it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Agent. You can explore the career advancement for a Technical Support Agent below and select your interested title to get hiring information.