4 Jobs in Hillsboro, OR
DAWAR CONSULTING is Hiring a Desktop Support Analyst Near Hillsboro, OR
Job Description
- Work on SNOW ticketing queue; creating help desk ticket s; notifying team members via email when taking an open request and when the request is completed.
- Service Walk-Ups (Front-Line IT person) at IT Service Station for break\fix, resolve issues, triage incidents and requests of various IT Services.
- Service Conference Rooms (Zoom) and User Cubical for break\fix, resolve issues, triage incidents and requests of various IT Services.
- Support and handle new hire tasks; provision new systems for replacement and new hires setup
- Service End-User Walk-Ups and by Phone.
- Assists in determining suitable software and/or hardware to meet user requirements.
- Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) computers.
- Performing regular maintenance on PC equipment such as computers, notebook computers, printers, and auto-switches; scanning computers for viruses
- Maintaining an inventory of PC hardware equipment and software programs
- Providing relocation of PC systems as needed
- Meeting and coordinating with other local Technology department members on product installation, training, and support
- Coordinating with other areas and departments of the firm where overlap exists to develop efficient procedures and communications to streamline processes regarding product installation, training, and support to satisfy various department needs
- Assisting with special projects on various issues as needed
- Documentation; write and update documentation of all IT/Systems Processes
- May conduct training programs designed to educate an organization s computer users about basic and specialized applications.
- 5 years of experience in related field; supporting end-users (in person) in a corporate environment
- Knowledge of WIN 7/10 & macOS 12
- Be able to troubleshoot; WIN 7/10, macOS 12 , Office 365, computers/laptops SW and HW (on Windows & Mac) Be able to troubleshoot video conference rooms
- - Knowledge of ITIL and ITSM best practice
- 4 year college degree in relevant field
- IT COMPTIA certifications; 2 years;
- General knowledge of networking such as TCP/IP routing on WANs and LANs, switches, firewalls, VPN s, SAN and wireless
Job Summary
Full Time
$55k-68k (estimate)
06/23/2024
07/10/2024
dawarconsulting.com
Newark, CA
<25
Business Services
Related Companies
The following is the career advancement route for Desktop Support Analyst positions, which can be used as a reference in future career path planning. As a Desktop Support Analyst, it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Analyst. You can explore the career advancement for a Desktop Support Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support Analyst job description and responsibilities
Provide systems administration, AD administration, exchange server administrator and backup administration.
01/19/2022: Stockton, CA
Create models for system applications and perform upgrades on software and hardware networks to boost optimization.
03/14/2022: Tucson, AZ
They help to resolve technical problems on desktop hardware and applications for all users of technology.
01/26/2022: Portsmouth, NH
Determine, research and resolve file and print server support problems.
02/13/2022: Saint Cloud, MN
Handle preventive maintenance such as checking peripherals, printers, desktops and laptops.
01/25/2022: Santa Ana, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Analyst jobs
Some employers may prefer candidates with professional certification.
02/17/2022: Tulsa, OK
Need some computer knowledge, but not essentially a post-secondary degree.
02/06/2022: Washington, DC
Gain a professional certification.
03/19/2022: Denver, CO
Gain experience with operating systems.
03/09/2022: Bloomington, IN
With customer service, customer support and customer experience training.
02/13/2022: Pine Bluff, AR
Step 3: View the best colleges and universities for Desktop Support Analyst.
