We’re looking for colleagues who are ready to Think Big, Go Fast, Deliver Awe, and Win Together. These core values embody our diverse and inclusive culture and help us live out our mission of “getting people the care they need when they need it.” Over the last 30 years, our company has established itself as the market leader in managed care for the workers’ compensation industry. We are committed to making a positive impact in the lives of the injured workers we serve, and we have fun doing it.
Salary Range: 17.75 - 26.70 Hourly
This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At One Call, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is 17.75 - 26.70 Hourly
Benefits SummaryIn return for your commitment to our company’s mission, we offer a vast array of benefits to help support the whole you.

• Opportunities to work from home
• Competitive wages with opportunities to earn annual merit increases
• Paid development hours to use for professional and community development!
• Generous paid time off, 8 company holidays, and 2 personal days per year
• $1,000 Colleague Referral Program
• Enterprise Recognition Program rewarding colleagues for their extraordinary work
• Exclusive discounts on travel, activities, and merchandise via work discount program
• Colleague Assistance Program that provides free counseling and financial services
• Tuition Reimbursement Program including certifications
• Quantum Health: A healthcare navigation platform to help our colleagues make the best, most cost-effective healthcare decisions
• Medical, dental, and vision insurance
• Pre-Tax FSA and HSA health savings accounts
• 401(k) matching
• Company paid life insurance
• Company paid short term and long-term disability
• Referral program
• Healthcare concierge
• The One Call Foundation which aims to help colleagues during unexpected emergencies, from car accidents to natural disasters.

Job SummaryHealth Information Technician constructs and repairs data elements for unbilled referrals and provides expertise required for accurate coding. The Health Information Technician researches medical documentation to determine the most specific and appropriate code to describe injuries and illnesses of injured workers . By reducing electronic rejections and adjudicated denials due to non-billable diagnosis codes, this role enhances first pass pay rate, reduces days sales outstanding and builds customer confidence in One Call capability . Serves as a resource to Operations, Billing and Accounts Receivable in resolution of coding, billing and root cause reimbursement inquiries .
Health Information Technician I
The Entry level role. Applies basic skills and may develop advanced skills using tools and equipment appropriate for job or specialization. Duties and tasks are standardized. Resolves routine questions and problems and refers more complex issues to higher levels. Works under close to moderate supervision and follows standard procedures and written instructions to accomplish assigned tasks. Typically requires less than 1 year of experience in an office setting and/or experience in data entry or arithmetic computation. Clerical type work including filing, mailing, etc. Consults with senior peers on non-complex processes to learn through experience. Requires a High School diploma and, typically less than 1 year of experience in medical coding and/or billing experience.
General Duties & Responsibilities

• Works daily risk report to research and repair invalid coded data elements in injured workers claim data.
• Works daily suspense report of billing transactions on hold to research and repair missing and invalid coded data elements .
• Uses a daily report of new referrals and a government provided portal to discover accepted diagnosis codes for Federal employees and inputs codes in injured workers’ claim file.
• Receives emailed, telephonic and system routed requests for coding assistance . Uses medical information and documentation to research and code illnesses, injures and symptoms .
• Contributes to other data and administrative projects as required .

Educational And Experience Requirements

• High school diploma or equivalent required; Associate’s Degree (A.A. or A.S.) is preferred.
• Coding certification by an accredited organization or a school that has been granted certification by one of these organizations or by a regional agency that grants institutional accreditation to properly accredited schools.

General Knowledge, Skills & Abilities

• Must have a customer focused approach to tasks and responsibilities.
• Intermediate MS Word, Excel and Outlook skills required.
• Ability to receive training and demonstrate proficiency in proprietary software.
• Excellent oral and written communication skills required.
• Must be detail oriented and have the ability to multi-task.
• Must be able to follow instruction , prioritize and meet strict daily deadlines.

Physical/Emotional Demands & Work Environment

• For roles located in office or home settings; this job is primarily sedentary and may involve repetitive motions; the employee is regularly required to sit, use hands and fingers, speak, and hear.
• For roles located in the field; this job is primarily active; the employee is regularly mobile and must be able to utilize transportation (such as driving), sit, use hands and fingers, speak, and hear.
• The employee is occasionally required to stand, walk, and lift objects (up to 10lbs weight; up to 4 ft. height).
• Specific vision abilities required by this job include ability to see things from a close distance and ability to adjust focus
• The work environment utilizes florescent lighting; noise level is moderate.
• The emotional demand of the job may cause undue stress from, but not limited to, moderate/heavy workload.
• Reasonable accommodations will be individually assessed and possibly made to enable individuals with disabilities to perform the essential functions of the position.
• Please be advised this job description is subject to change at any time.