Job description

Insurance Customer Service Representative - Agent

Licensed Insurance Agent/Customer Service Representative

The Ryan Agency seeks an individual who likes people, has a heart to serve others, and desires to be part of a team working well together in a fast-paced office environment.

Introduction:

We seek an Insurance Agent/Customer Service Representative who will work directly with clients who call or visit the agency.

The position to be filled will depend on the candidate’s background and experience.

The role could combine Customer Service Representative and insurance Agent Producer responsibilities. We are interested in people who want full-time employment.

About Us:

The Ryan Agency is one of the largest and fastest-growing Independent Insurance Agencies in the tri-county area. We serve clients across New York and Pennsylvania but concentrate on our local footprint in Steuben, Allegany, and Livingston counties.

The Ryan Agency has been operating for the past 60 years. Though we’ve got some history, the agency is on the leading edge of technology use.

We represent 30 insurance companies that insure 15,000 of your friends and neighbors and 1,000 Businesses and Organizations.

The average staff member has been with the agency for 10 years and has 15 years of insurance experience. Our agency’s work culture prioritizes the client. Our stakeholders and staff are expected to work together and be accountable to one another for our client’s benefit. Our mission is to work together with integrity in our relationships, wisdom in our advice, and excellence in service.

Apply only if you genuinely desire to serve others and are willing to hold yourself accountable to our clients, stakeholders, and fellow staff members.

Though the agency has won numerous industry, company, and community awards for service, we pride ourselves most on how our clients perceive our service.

The Position:

The open position will, in part, be determined by the candidate’s experience and skill set. The currently open roles are Customer Service Rep/Inside Personal Lines Agent/Producer.

This job posting is for applicants with an active Property & Casualty License and previous insurance experience.

This is a full-time position. The pay level will be commensurate with the applicant's skill set, experience, and the role filled.

Is this position for me?

An applicant for either position will need to be someone who:

Likes People – Puts other people’s needs first and desires to serve and solve problems. Your general disposition and tone must support this!

Team Player – Must enjoy working with others and be willing to be held accountable to others.

Multi-Tasker – Must be able to work in a fast-paced office with constant interruptions while maintaining an eye for detail.

Desire to Learn – Must desire to grow in their position and broaden their perspective.

Good Communicator – Must be able to speak, write, and type in an organized, understandable fashion.

Computer/Technology Experience – Must be able to type at least 40 words per minute (we test for this) and know their way around a computer, web browser, and word processor.

Work Hours – 8:30AM to 4:30PM Monday through Friday.

Long-Term Commitment – You must desire a long-term employment commitment.

Reliable – Our clients and other team members must be able to count on you consistently.

The Location:

The position could end up working in any of our three locations:

Hornell NY - 57 Broadway

Jasper NY - 3832 St Rte 417

Wellsville, NY - 186 S. Main St.

Initial training will primarily occur at our Hornell office, located at 57 Broadway, Hornell, at the end of Broadway Mall.

The Benefits:

Competitive hourly and bonus compensation – Pay rate will be negotiable based on skills and experience.

Paid Time Off

Holiday Pay

401k with company match

Company-paid Life and Disability Insurance

Access to Voluntary Life, Health, and Vision Insurance

Added bonus: Our agency has never had a layoff.

Applying:

A complete interview process will likely involve three (3) phone calls and/or meetings. Some of the meetings will include testing for the attributes outlined above.

After completing the immediate next steps below, we will select some of the applicants for an initial web conference or phone interview.

If selected for the next step, applicants will apply ONLINE using our application form (not Indeed's). Some of the interview processes could take place remotely.

Thank you for your interest in our position. We hope you will apply!