We are offering a contract to hire employment opportunity for a Customer Service Representative, based in Huger, South Carolina. The role involves processing customer applications, maintaining customer records, and resolving inquiries. Responsibilities:• Serve as the primary backup for any of the Inside Sales staff positions• Handle customer accounts and manage relevant aspects of the commercial team• Coordinate with the inside sales, outside sales, production, shipping, and finance teams to serve our customers in the flat rolled industry• Enter and manage accurate orders, and proactively solve any arising issues• Work with the scheduler to manage production efficiently • Maintain effective communication between the customer and operations, shipping, credit, and metallurgy teams• Answer inbound calls and provide excellent customer service• Perform data entry tasks and maintain customer records • Handle both inbound and outbound calls with professionalism• Utilize Microsoft Excel and Microsoft Word for various tasks • Schedule appointments and meetings as necessary.