OverviewManage a range of multimedia projects (audio, video, subtitling, and accessibility) working with internal production departments and teams as well as external resources and suppliers. You will be responsible for ensuring the project is resourced, planned and completed on schedule and your duties will include evaluating, quoting, scheduling, resolving conflicts and queries, paying suppliers, ensuring QA and making deliveries.

You will be expected to keep abreast of the latest automation and AI developments and be able to intelligently and comfortably talk with clients about the best solution for their products.

You will need to successfully manage junior colleagues and production teams to implement solutions for our clients that result in excellent customer satisfaction, repeat projects and efficient and profitable production.

You will be working US hours supporting the NASA RMD team and clients (minimum expectation of East Coast hours 8am EST - 4pm EST)

Role/ResponsibilitiesResponsible for the entire project life cycle: from client requirements, to defining a budget and timeline to deliver the project successfully to agreed milestones and quality levels

Receive and cascade information and assets, ensuring suppliers and team members have all the relevant information to perform the work to the required standards
• Liaise with internal client teams to identify and define requirements, scope and objectives
• Negotiate with external studios, freelancers and vendors on pricing per project requirement
• Define the methodology and approach to best deliver each project in the most efficient manner with the necessary steps built in to monitor and ensure quality and timeliness
• Understand where automation and AI technology can be implemented to reduce cost and timeline for our clients whilst meeting their quality requirements
• Prepare the project plan, budget and quote for the project
• Communicate the project plan and assign tasks to internal and external resources and manage the schedule according to the project plan
• Ensure projects meet clients' expectations and comply with internal requirements with respect to quality, budget and delivery timelines
• Monitor project progress and resolve queries and issues in a timely manner
• Act as the central point of contact and communicate effectively the project status and upcoming milestones to all relevant participants
• Communicate and escalate any significant changes, issues and potential risks to Managers in a timely manner
• Track costs and schedule and proactively manage changes
• Create and maintain accurate project documentation, take full responsibility for ensuring administration is completed in a timely manner
• Solution focused, continually assess project status and developments and evolve/adapt production plans to keep the project running smoothly
• Interact with stakeholders on a daily basis and manage the relationship on the projects under your responsibility
• Work flexibly, proactively and reactively with high volume throughputs by managing your workload & time
• Manage and mentor junior colleagues assigned to assist you on accounts, ensuring they are adequately trained for tasks assigned and necessary steps are taken to check and monitor performance.
• Other tasks as assigned
• Excellent communication skills and fluent spoken and written English

Qualifications & Pre-Requisites

Ideally applicants will be educated to degree standard and/or have a demonstrated knowledge and understanding of multimedia (Audio/video) production or localisation project management.

Skills - Essential

• Proven experience of working in a project based, client facing role, with multimedia projects covering both audio production and subtitling
• Driven, self-motivated and passionate individual who takes initiative and communicates well
• Sets, delivers and executes his/her work to a very high standard
• Excellent organisation, time management and planning skills
• Ability to handle multiple tasks, prioritise and work well independently in a fast-paced environment
• Excellent verbal and written communication skills - fluent in English
• Attention to detail and accuracy
• Excellent problem-solving skills
• Flexible team player, willing to go the extra mile to get the job done
• Must be PC literate and have excellent MS Office skills

Skills - Desirable

• Experience in Transcription/Subtitling environment is a plus
• Understanding of Media Accessibility requirements (Audio description and Subtitles for Deaf and hard of hearing)
• Expertise in industry-related CAT-tools software is a plus

At RWS, we're here for one purpose: unlocking global understanding.

As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.

We work with over 80% of the world's top 100 brands, more than three-quarters of Fortune's 20 'Most Admired Companies' and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65 global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.

If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you'll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.

We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise.

RWS Values

Get the 3Ps right - Partner, Pioneer, Progress - and well Deliver together as One RWS.

For further information, please visit: RWS

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.