3 Jobs in Irmo, SC
The Cook & Boardman Group is Hiring a Service Manager Near Irmo, SC
Essential Functions
- Work with Service Coordinators regarding scheduling and dispatch of tickets in their territory.
- Delegate and direct service tasks; monitor the progress of all current and pending tickets;
- Oversee all services and workspaces in the shop and the field;
- Respond to and resolve service tickets;
- Consistently deliver incredible customer service experiences by offering knowledge and advice and answering questions and concerns;
- Act as the highest local source of information for all service, inventory, and product-knowledge concerns and work process mailers (for both employees and customers);
- Manage and update tickets for invoicing;
- Communicate and maintain good relations with customers;
- Monitor employee work and provide frequent progress reports to improve employee satisfaction and efficiency;
- Follow and abide by all industry standards, regulations, and laws;
- Help train new employees in company procedures, including safety and work processes;
- Stay current on industry standards and any innovations, materials, tools, and/or processes that can benefit the company.
- Manage at minimum a team of 2
- Other relative duties as assigned
- High school diploma or equivalent;
- 3 years of experience in the physical security/IT field;
- Obtain and maintain relevant certifications;
- Experience in configuring access control and surveillance systems;
- Excellent external and internal communication skills;
- Solid organization, attention to detail, and multi-tasking skills;
- Success at managing a wide array of tasks and projects and an ability to thrive in a fast-paced work environment.
Work Environment This job operates primarily in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. May occasionally require driving to project sites.
Qualification RequirementsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EOE Minorities/Females/Disability/Veterans; VEVRAA Federal Contractor All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.
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Job Summary
Full Time
Wholesale
$82k-107k (estimate)
06/27/2024
07/24/2024
cookandboardman.com
FREDERICK, MD
1,000 - 3,000
1955
Private
RUSSELL CROW
$200M - $500M
Wholesale
Related Companies
About The Cook & Boardman Group
Cook & Boardman is a distributor of metal and wood doors, locks, doorframes and building components for non-residential applications.
The job skills required for Service Manager include Customer Service, Scheduling, Innovation, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Manager positions, which can be used as a reference in future career path planning. As a Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Manager. You can explore the career advancement for a Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Manager job description and responsibilities
A service manager needs to be able to manage their time to ensure they can attend to both employee and customer requests.
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The Guest Service Manager oversees all property operations, ensuring that the highest levels of hospitality and service are provided.
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The service manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.
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Maximized sales by providing excellent customer service and minimize loss through proper utilization of standard operating procedures.
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Responsible for understanding each customer's expectations and delivering services as needed.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Manager jobs
Employers require that a viable candidate for a service manager position possess excellent computer skills.
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A few years of experience from a service oriented role, preferably with focus on customer experience and account management.
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Experienced leader with proven record providing exceptional customer service operations.
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Excellent Communication skills and the ability to solve problem are just a few qualities a service manager should have.
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The service manager must also be able to work under stress besides handle stress.
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Step 3: View the best colleges and universities for Service Manager.
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