Position Description Summary

The Welcome Center Attendant is responsible for the professional and timely gatekeeping of the Club’s entrance, ensuring only authorized persons are admitted.

Role & Responsibilities

• Create a memorable experience for all Members and guests, continually providing excellent customer service with a high level of professionalism
• Provide immediate attention to all Members and guests upon arrival
• Refer to each Member by name with a friendly and outgoing demeanor
• Be knowledgeable about Club events, hours of operation, outlet locations, and other general Club information that may be pertinent to Members
• Check/scan all ID cards as Members and Employees enter the premise
• Do not admit any unauthorized people into the Club grounds
• Advise management of any complaints as soon as they occur
• Keep the Welcome Center clean, organized, and presentable at all times
• Complete all opening, side, & closing duties, as instructed
• Be detail-oriented and able to prioritize in a fast-paced environment
• Solve problems, work as a team, be a leader, and inspire happiness
• Operate within all guidelines, policies, standards, and constraints as established by the Club, and assist in the implementation of BHIC mandatory standards of operations

Qualifications & Education Requirements

• Ability to communicate effectively and professionally
• Willingness to learn and accept instruction
• Be dependable, prompt, and team-oriented
• Must possess a positive attitude and good work ethic
• High-end customer service experience in a hospitality or private club environment preferred