Job Summary- Customer Service Representatives (CSR) for our Commercial, Industrial, & Residential departments are key team members within our organization. They handle customer inquiries, assist with electrical service orders for Commercial, Industrial, and Residential clients and ensure a high level of customer satisfaction. This role requires excellent communication skills, a strong understanding of electrical services, and the ability to manage multiple tasks efficiently.

Qualifications- High school diploma or equivalent required; Associate's or Bachelor's degree is preferred. Minimum of 2 years of experience in customer service role. Strong data entry skills with high accuracy and attention to detail. Excellent communication and interpersonal skills. Proficiency in using CRM systems, Microsoft Office Suite and/or Google Workspace and software applications. Strong problem-solving skills and ability to handle challenging customer situations. Ability to multitask and manage time effectively in a fast-paced environment. Detail-oriented with strong organizational skills. Ability to work in a fast-paced environment while maintaining a positive attitude and a professional demeanor. Experience & technical knowledge in the electrical industry or a related field and Bilingual abilities are a plus. We strive for company alignment. Everything we do as a company is centered around our Core Values!

• Innovative We are results oriented while focusing on creatively utilizing the most advanced, efficient, and effective materials and methods in the design and installation of electrical systems that meet our clients needs and expectations in every possible way.
• Competent We continually learn and strive for excellence above industry standards.
• Reliable We hold ourselves accountable, meet deadlines and budgets. We show up ready, Pre-plan our strategy, Set targets and execute to a defined success.
• Trustworthy Everything we do is legal, moral, ethical and responsible. We share goals, actions and results to foster an environment of trust and communication.
• Aligned. We work together as a team to achieve goals, strive to make each other’s lives easier and consider the effect of all our actions on our fellow team members.
• Committed. Every day we set goals and work to achieve those goals. Focused to produce results

Responsibilities: Customer Interaction: Respond to customer inquiries via phone, email, and in-person. Sales Support: Support the sales team by following up on leads, providing updates, and facilitating the sales process. Order Processing: Process customer orders, quotes & sales orders. Record Keeping: Maintain accurate and up-to-date records. Issue Resolution: Resolve customer issues and complaints in a timely and effective manner. Product Support: Provide detailed product information and stay informed with new updates and information. Collaboration: Collaborate with internal teams, including sales, technical support, and field service technicians. Documentation: Ensure all customer communications and transactions are documented.

Job Type: Full-time

Pay: $12.00 - $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

People with a criminal record are encouraged to apply

Ability to Relocate:

• Jackson, TN 38305: Relocate before starting work (Required)

Work Location: In person