9 Jobs in Jersey, NJ
Fanatics, Inc is Hiring a Customer Service Agent Near Jersey, NJ
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Assist customers with sports betting product information, account management, and issue resolution.
- Handle customer complaints with professionalism and empathy.
- Maintain accurate records of customer interactions in the CRM system.
- Work closely with other departments to resolve complex customer issues.
- Stay informed about sports events, betting markets, company policies, and procedures.
- Provide feedback to management to improve customer service processes.
- High school diploma or equivalent.
- Minimum of 1-2 years of customer service experience.
- Excellent communication and interpersonal skills.
- Passion for sports and understanding of sports betting.
- Ability to multitask and prioritize tasks effectively.
- Proficiency in using CRM software and other computer applications.
- Willingness to work flexible hours, including evenings, weekends, and holidays.
- Competitive hourly wage.
- Potential additional pay for overnight shifts.
- Opportunities for career advancement and professional development.
Job Summary
Full Time
Sports & Recreation
$45k-56k (estimate)
06/17/2024
07/14/2024
footballfanatics.com
ORANGE PARK, FL
1,000 - 3,000
1995
Private
MITCH TRAGER
$1B - $3B
Sports & Recreation
Related Companies
About Fanatics, Inc
Fanatics is a California-based sports merchandise retailer that sells sports apparel, equipment, clothing, and accessories.
The job skills required for Customer Service Agent include Customer Service, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Agent positions, which can be used as a reference in future career path planning. As a Customer Service Agent, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Agent. You can explore the career advancement for a Customer Service Agent below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Agent job description and responsibilities
A Customer Service Agent role focuses on providing customer support and service, ensuring optimal services and client satisfaction.
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Customer Service Agent are the front-line support within organizations that sell products and services to consumers and businesses.
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The duties and responsibilities of the customer service agent hover around building and sustaining strong and profitable business relationship with customers and potential customers.
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Sometimes, customer service agents get calls that are easy to manage, such as a customer who simply wants to change account details, while other calls may be more challenging.
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Some customer service agent jobs are sales based, meaning the agents are responsible for selling products and services or ensuring that customers continue to purchase products.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Agent jobs
Although the Bureau of Labor Statistics notes that most employers don’t require a college degree for customer service agents, the majority do prefer that candidates have at least a high school diploma or GED.
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With customer service, customer support and customer experience, required.
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When hiring for a customer service agent, communication skills are one of the first things that are looked at by the organization.
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Agents must be trained and mentored to develop a positive approach towards handling customer queries.
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A customer service representative must be a good listener.
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Step 3: View the best colleges and universities for Customer Service Agent.
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