22 Jobs in Kansas, MO
Insight Global is Hiring a Customer Service Specialist Near Kansas, MO
Job Description:
Insight Global is seeking a driven and experienced Screening Coordinator for one of our large fiber network clients. The Screening Coordinator will be responsible for relaying information to a locator to ensure that our client’s underground telecommunication utilities are protected before digging. These individuals must be reliable and comfortable working in a remote environment.
Day to Day:
90% of the work:
- Work on 225-325 tickets per day (roughly 1 min per ticket)
- Analyzing the data/ticket and comparing to the fiber map. Appropriately granting approval for dig or escalating and assigning a locator to identify exact placement of the fiber
10% entails:
- Use GIS map to research and understand utility routes
- Handle external emails and voicemails regarding locate questions
- Work with OSP (Outside Plant) to resolve unlocatable fiber issues
- Work with contract locators to resolve locate issues
- Notify OSP (Outside Plant) and Contract Locators of confirmed damages
- Continue to develop skills in interpreting maps and comprehending One Call Ticket
Must Haves:
- Call center/ help desk/ customer service experience with ticketing experience
- Ability to work independently and stay on-task in remote environment
- Basic computer skills in MS Office Suite
Nice to Have:
- GIS, mapping, Irth Utilisphere knowledge or prior experience
Pay rate: $16-20/hr
Job Summary
Contractor
Business Services
$57k-73k (estimate)
06/09/2024
07/07/2024
insightglobal.com
BALTIMORE, MD
500 - 1,000
2001
TYLER HODGINS
$500M - $1B
Business Services
Related Companies
About Insight Global
We arent just a staffing company. Were a company that cares for others. It might sound lofty, but it's the idea that gets us up everyday, determined to make it true. Insight Global is a company that people can anchor to in moments of triumph, struggle, and every time in between. Whoever you are and wherever you come from, you matter to us and we have your back. Together, anything is possible.
The job skills required for Customer Service Specialist include Customer Service, Call Center, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
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Maintained excellent customer relations and developed customer rapport * Resolved customers complaints on as needed basis * Effectively developed telephone communication skills.
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Customer agents talk to customers on behalf of businesses and companies.
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They help customers with their queries and complaints.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
Certified Customer Service Specialist (CSS).
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Communicate as efficiently as possible.
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Position requires thorough knowledge of product lines and the ability to exceed customer expectations.
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Step 3: View the best colleges and universities for Customer Service Specialist.
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