5 Jobs in Kentwood, MI
Cu*Answers is Hiring an IT Operations Support Specialist Near Kentwood, MI
- First point of contact to assist with all aspects of computer/network hardware and communications support.
- Provide primary technical support for CU*BASE GOLD, CU*Answers eDOC ASP Solution and related hardware.
- Provide primary technical support for Managed Services technologies, including firewalls, servers, and routers.
- Assist on core product implementation projects such as CU*Answers eDOC ASP new client installations and CU*Answers conversions.
- Provide support for Microsoft Windows Server and Desktop operating systems.
- Assist on network implementation projects such as domain migrations and firewall installs.
- Perform daily and weekly administrative and maintenance tasks on client hardware.
- Maintain a positive contribution as a member of the Client Support and Operations Team, and complete all tasks assigned by management to meet team objectives.
- High School graduate or equivalent is required.
- Knowledge of networking fundamentals (TCP/IP, subnetting, routing) and essential server administration (Active Directory user/group management, Exchange mailbox creation).
- Strong desktop support skills, including Windows 10 and Windows 11.
- Ability to travel to client sites to provide support, including overnight and weekend stays.
- Ability to use discretion when dealing with sensitive or confidential data.
- Ability to perform technical support duties for CU*BASE hardware and software support.
- Ability to create technical product documentation for hardware/software installations, troubleshooting techniques and problem resolution.
- Valid driver's license required.
Job Summary
Full Time
IT Outsourcing & Consulting
$55k-70k (estimate)
05/19/2024
07/18/2024
www.cuanswers.com
Grand Rapids, Michigan
100 - 200
Cynthia Hoffman
$10M - $50M
IT Outsourcing & Consulting
Related Companies
About Cu*Answers
CU Answers provides a wide variety of services for credit unions including its flagship CU BASE processing system (online and in-house) and Internet development services featuring It's Me 247 online and mobile banking. Additional services include web development, network design and security, and image check processing.
The job skills required for IT Operations Support Specialist include Troubleshooting, Technical Support, Networking, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Operations Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Operations Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Operations Support Specialist positions, which can be used as a reference in future career path planning. As an IT Operations Support Specialist, it can be promoted into senior positions as a Computer Operator II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Operations Support Specialist. You can explore the career advancement for an IT Operations Support Specialist below and select your interested title to get hiring information.
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