3 Jobs in Ketchikan, AK
Alaska Power and Telephone is Hiring a Credit and Collections Specialist Near Ketchikan, AK
This position is responsible for ensuring all necessary payments from customers and debtors are received.
The duties include monitoring customer accounts receivable and aging, managing the collections process including disconnect notices and shut off service, reviewing and authorizing all payment plans, and documenting debts collected.
This position can be from any AP&T location or an in-home office environment.
Job Duties And Responsibilities
- Monitor the accounts receivable aging and identify overdue accounts
- Establish and manage the collections process.
- Managing all customer contact regarding past due balances.
- Managing the disconnect notices ensuring coordination with business sales.
- Coordinating with properties for shutting off service.
- Establishing and authorizing all payment plans.
- Support Billing Manager when accounts are turned over to collection services.
- Maintain accounts in Cornerstone Collection Services (CCS). Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.
- Resolve customer issues and complaints concerning billing.
- Submit regular reports on the status of unpaid accounts and any repayment progress.
- Monitor Miscellaneous Receivables aging and overdue accounts.
- Work closely with the CSR manager as needed.
- Be the first point of contact for phone calls and payments for the billing department.
- Requires 4 years' experience with tariff operations, billing systems, industry regulatory environments, or other industry experience in management/leadership role
- Work will be performed in a standard office environment with regularly scheduled working hours.
- Must be capable of safely lifting up to 30 pounds on occasion.
- Occasional travel may be required.
- Overtime may be required.
- Work may be performed under a remote worker policy
Job Summary
Full Time
Utilities
$72k-95k (estimate)
06/01/2024
07/25/2024
aptalaska.com
PORT TOWNSEND, WA
100 - 200
1957
ROBERT S GRIMM
$50M - $200M
Utilities
Related Companies
The job skills required for Credit and Collections Specialist include Billing, Accounts Receivable, Customer Contact, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a Credit and Collections Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Credit and Collections Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Credit and Collections Specialist positions, which can be used as a reference in future career path planning. As a Credit and Collections Specialist, it can be promoted into senior positions as a Credit and Collections Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Credit and Collections Specialist. You can explore the career advancement for a Credit and Collections Specialist below and select your interested title to get hiring information.
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