Responsibilities :

Largo Resort Administrative and Front Office

• Provide coverage for the front office and assist the general manager as needed including check-ins, housekeeping inspections, sales inquiries, property walkthroughs, guest requests, answering phones, reporting and other additional tasks as requested, etc.
• Meet and greet clients and visitors, answer telephones, screen calls, and take messages from external and internal sources.
• Must exercise judgment in monitoring phone calls and meeting requests.
• Covers Manager on Duty shifts.
• Final escalation point if only leader on property. Must be resourceful, self sufficient and be able to handle any issues that may arise with composure while ensuring guest satisfaction.
• Act as the main point of contact for all group administrative questions.
• Manage schedules and set up meetings as necessary.
• Attend internal operations meetings to communicate with the other departments.
• Schedule and perform site tours with prospective clients.
• Coordinate travel arrangements, marketing and collateral requests, process expense reports, invoices, commissions, etc.
• Prepare and review written documents accurately and completely
• Accurately transcribe, type, format, and proofread a wide variety of material. Examples include, but are not limited to correspondences, invoices, contracts, meeting minutes, reports, presentations, processing, graphics, and spreadsheets using different platforms on company software.
• This individual will have access to confidential information, and it is imperative that he / she maintain confidentiality at all times.
• Track and manage deposits and final billings owed to the venue.
• Set up, contact, and collect guest accommodation payments using the company platform.
• Email receipt, reservation confirmation, and group welcome material.

Largo Resort Events and Sales

• Assist Director of Sales with lead follow-ups, quotes and contracts, assisting in the sales process from beginning to end or as stated by the Director of Sales.
• Run sales reports on a regular basis for the team.
• Coverage for all property events expected.
• Expected to work flexible hours including nights, holidays, weekends, etc.
• Utilization and maximization of the program Event Temple to its highest capacity.
• Create Group Resumes through Event Temple.
• Coordinate training sessions for continued education.
• Work on several projects at a time as assigned.

Largo Resort Venue Host

• Act as the primary venue contact for booked groups and answer any questions regarding the venue.
• Oversee and execute all venue needs during the entire event, working in conjunction with the group coordinator and / or wedding planner.
• Communicate with event host(s) and guests throughout the event to ensure guest satisfaction.
• Communicate regularly with designated group / wedding planner prior to and during each event to ensure resort is prepared to support the event host, group / wedding planner, and vendors.
• Communicate with all other departments within Largo Resort.
• Schedule, conduct, and review meeting with internal team to review all aspects of scheduled groups coming in including any events taking place, housekeeping, maintenance requests, etc.
• Ensure the venue terms and conditions, in addition to supporting documents, are communicated to each group / wedding planner and onsite vendors.
• Conduct scheduled client meetings (60 day, 30 day, & 14 day) prior to group arrival with unlimited email communication.
• Complete all additional tasks as assigned.

Qualifications :

• Two or more years of experience working in a hotel, clerical or sales.
• Good computer skills; proficient in the use of Microsoft Office (Word, Excel, PowerPoint) and knowledge of sales and marketing modules like Event Temple, Cloudbeds PMS

Job Posted by ApplicantPro

Last updated : 2024-06-20