12 Jobs in Knoxville, TN
Visionary Technology Consultants is Hiring a Help Desk Specialist Near Knoxville, TN
- This is a temporary (6 month) engagement that will lead to permanent employment for the right candidate*
- Hours: 12pm-9pm, Monday-Friday* or *Hours: 4am-1pm, Monday-Friday*
- Serve as the “Face of IT” to the customer community, providing a positive experience and reflecting a positive image of IT overall
- Log into phones via the ACD system and accept user calls for the majority of the work day
- Process, route or resolve issues reported to the Service Desk via email, phone calls, chat or self-service web ticket submissions
- Provide excellent remote customer service while thoroughly documenting all work performed
- Log all Support incidents and requests into ServiceNow; properly manage individually assigned tickets and the group’s ServiceNow queue
- Independently research, troubleshoot, and resolve trouble tickets within established Service Level Agreements.
- Route issues that can’t be resolved by the Service Desk to the appropriate support team per established Service Level Agreements. Thoroughly document all pertinent information in the ticket prior to routing.
- Maintain ongoing communication with customers, keeping them up-to-date with the progress of their tickets. Serve as a liaison between other support teams and the customer as required.
- Working within the ITIL framework, collaborate with other support teams as necessary to ensure that customers receive timely service
- Manage Urgent Incidents within agreed Service Level Agreements
- Within a timely manner, notify the Service Desk Manager of issues that cannot be resolved at the Service Desk promptly and efficiently
- Other duties as assigned
- 1st class customer service skills mandatory
- Any experience as a help desk technician or other customer support role in mobile technology
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Customer-oriented and even-tempered
Visionary Technology Consultants (VTC) is a Minority and Service Disabled Veteran Owned Small Business (SDVOSB). We provide innovative technology management and human resource services to our partners in the government and commercial spheres, covering arenas spanning defense, health, legal, education, finance, entertainment, and technology. Our proven solutions have enabled our customers to keep pace with the rapid evolutions in technology and maximize their people and product investments. Our distinctive approaches respond to the challenges faced by all organizations to improve operational efficiency while minimizing operating costs continually.
Job Summary
Full Time
IT Outsourcing & Consulting
$55k-69k (estimate)
06/02/2024
08/01/2024
vtccorp.com
Fulton, MD
<25
IT Outsourcing & Consulting
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The job skills required for Help Desk Specialist include Help Desk, Customer Service, Service Desk, Help Desk Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Specialist positions, which can be used as a reference in future career path planning. As a Help Desk Specialist, it can be promoted into senior positions as a Help Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Specialist. You can explore the career advancement for a Help Desk Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Help Desk Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Help Desk Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Help Desk Specialist job description and responsibilities
Help desk support specialists are the go-to people for providing technical assistance and support related to computer systems, hardware, and software.
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The help desk team will train users on basic system and computer functions.
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Help desk support teams are patient task managers who know how to find or create solutions to unexpected problems.
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Remote help desk technicians support technology customers via phone, online and occasionally on-site.
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Help desk technicians need a deep understanding of computer hardware and software.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Help Desk Specialist jobs
Learn more about the role, tasks and how to become a help desk technician.
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Thankfully, old desks can be rehabilitated and refinished with a little effort.
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Develop a culture of helping within the help desk.
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These business oriented specialists must have a knowledge of SQL programming and be able to work with software developers to create data mining algorithms.
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Use data and technology to help people develop new skills.
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Step 3: View the best colleges and universities for Help Desk Specialist.
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