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Description:
TEKsystems is partnering with a local client in La Crosse in the search for several onsite Help Desk Support Specialists. This position will intake, troubleshoot, and resolve hardware and software for internal users.
Duties & Responsibilities:
• Receive, troubleshoot, and respond to Help Desk requests via phone calls or e-mails in a 24/7 environment
• Set up and maintain hardware and software, including computers, printers, copiers, faxes, scanners, and projectors
• Educate end-users on how to resolve various hardware and software problems
• Assist staff with installation, configuration, and ongoing usability of desktops, laptops, peripheral equipment, and software, complying with given standards and guidelines
• Monitor stock levels of hardware and submit request for equipment when needed
• Front Desk duties to include helping walk ins, recording receipts of computer equipment
• Provide on-site technical support for video conference software and hardware
• Evaluate applications and software patches for desktop applications to see if they will solve desktop issues
• Maintain a working inventory of most used items for desktop support. Inventory and request items as needed to maintain effective amounts
• Monitors telephone calls from users having problems using computer software and hardware or inquiring how to use specific software or hardware
• Maintain Incident / Request logs and records
• Make preliminary identification of problems encountered by network users to determine if they are due to equipment, network, or application errors. Escalate to appropriate personnel as needed to achieve resolution
• Maintain and install printers and scanners
• Setup new computers including connecting keyboard, mouse and monitor to PC, checking for proper operation and installation of software
• Investigate and resolve computer software and hardware problems
• Provide software application support to end users via telephone or onsite
• Perform related duties as may be required
Details:
Open shifts include M - F 8am - 5pm and M - F 12pm - 9pm.
Requirements:
Minimum of an Associates Degree in an Information Technology related field and 6 months of IT support experience is required.
Full Time
Business Services
$54k-68k (estimate)
06/22/2024
08/21/2024
teksystems.com
HANOVER, MD
1,000 - 3,000
1983
Private
JAY ALVATHER
$3B - $5B
Business Services
TEKsystems is an IT consulting firm that offers DevOps, cloud enablement, data analytics and cybersecurity services to businesses.
The job skills required for Help Desk Support Specialist include Help Desk, IT Support, Technical Support, Installation, Help Desk Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Support Specialist positions, which can be used as a reference in future career path planning. As a Help Desk Support Specialist, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Support Specialist. You can explore the career advancement for a Help Desk Support Specialist below and select your interested title to get hiring information.