Hours of this position:

Tuesday-Friday 8:00AM-5:00PM and Saturdays at 8:30AM-1:00PM

Position Summary

Makes appointments for patients using the health center’s practice management software, greets and registers patients when they present in an accurate and timely manner; ensures demographic and insurance information is accurately collected in accordance with established health center procedures, creates patient charts/accounts, collect patient payments.

Duties and Responsibilities

• Communicates with patients in a courteous and professional manner
• Schedules patients in accordance with established provider schedules and health center protocols
• Records no-shows and cancellations in system and in patient records, and routes patient messages to appropriate clinical staff
• Obtains and/or verifies that current demographic information is accurate and updates information in the system as needed
• Obtains and/or verifies insurance status and updates information in the system accurately as needed
• Verifies insurance eligibility and visit filing order in accordance with established health center procedures
• Creates accounts for new patients
• Routes phone calls to the appropriate party or takes complete, accurate messages
• Maintains strict patient confidentiality
• Advises patients of health center policies regarding scheduling, payments, no-shows, etc. and answers questions as appropriate. Advises patients to bring in necessary financial and/or insurance documentation as indicated.
• Checks patients in and out, collects patient payments
• Assists with filing, copying, faxing, and other clerical duties when time is available and at direction of manager
• Prints end-of-day reports and balances cash drawer
• Assists in maintaining the waiting room in a clean and orderly manner
• Adhere to HIPAA policies and regulations
• Participates in staff meetings, training sessions, and other meetings as directed
• Performs other duties as assigned

Minimum Qualifications

• High school diploma or equivalency
• Excellent customer service skills
• Knowledge of standard office policies and procedures
• Experience working on computers; typing/keyboarding speed of at least 40 WPM
• Strong math and monetary transaction skills
• Knowledge of standard office machines including copier, fax, multi-line telephone, printers, etc.
• Ability to manage multiple tasks
• Ability to work independently and to use good judgment
• Ability to work effectively and harmoniously with co-workers and function as a team member

Preferred Qualifications

• Experience in a medical office setting
• Experience with medical billing
• Knowledge of Microsoft Office software products
• Familiar with electronic health records software

Physical Demands Required to Fulfill Essential Functions of this Position

Employee must be able to sit for long periods of time. Employee must be able to focus on tasks while in an active office environment where conversation and noise are prevalent. Employee must be able to operate a keyboard, write, speak, and hear. Employee must be able to read small print both on paper and on a computer screen for long periods of time. Employee must be able to bend and reach to the top of a five-drawer filing cabinet. Employee must be able to lift boxes of no more than 30 lbs.

Working Conditions

There may be exposure to airborne and blood-borne pathogens, and hazardous materials. This position is not eligible to be a telecommute position.

Additional Requirements

• Submit to and pass a drug test
• Successfully complete a criminal background check