6 Jobs in Lac du Flambeau, WI
LAKE OF THE TORCHES RESORT CASINO is Hiring a Hotel Front Desk Clerk Near Lac du Flambeau, WI
- Responsible for providing a diverse variety of activities in support of Guest First and the Hotel including providing information and responding to guest questions, inquires or concerns.
- Performs all front desk activities including providing telephone coverage, taking reservations, processing cancellations, checking guests in and out and assigning rooms.
- Manages all guest special requests and coordinates with housekeeping to ensure guests receive additional amenities, early or late check in or check out.
- Compiles guest packets including inserting appropriate coupons and making keys.
- Prints expected guest arrival lists and verifies packets are completed for new guest arrivals.
- Receives reports daily from the night auditor indicating guest incidents or issues and provides follow up to ensure guest satisfaction.
- Is responsible for maintaining the guest voice mail system including entering messages for guests and deleting messages of departed guests.
- Logs all newspapers upon arrival at the Front Desk.
- Handles guest sales related to newspapers, fishing licenses or other items available at the Front Desk.
- Reports any guest complaints or concerns to immediate supervisor or manager for review and resolution.
- Notifies supervisor, manager or security of situations that may affect guests, associates or the Lake of the Torches Resort Casino.
- Performs other duties as assigned.
External: Continual contact with guests and visitors
SUPERVISION RECEIVED: Receives direction and supervision from the Front Desk Supervisor or the Hotel Manager.
EDUCATION: A high school diploma or equivalent is required.
EXPERIENCE: A minimum of six months experience in customer service and cash handling is preferred.
SKILLS: Must possess excellent interpersonal, communication, organizational, telephone etiquette and customer service skills. Experience with PC’s and related software, cash handling and familiarity with office equipment is required. Must be able to handle and maintain confidential and sensitive information with diplomacy and tact. Must maintain a professional demeanor is stressful situations as necessary.
Working Environment
- Work Conditions: Majority of responsibilities are performed in a normal office environment.
- Exposure to Hazards: May be exposed to situations where spills, wet floors, guest, visitor or associate behavior may create undesirable conditions.
- Physical Requirements: Normal office physical requirements that include walking, sitting, standing, lifting and keyboarding.
OTHER: Must attend all mandatory meetings and participate in training and development activities.
Job Summary
Full Time
$26k-33k (estimate)
07/23/2023
07/22/2024
lakeofthetorches.com
Lac Du Flambeau, WI
100 - 200
Related Companies
The job skills required for Hotel Front Desk Clerk include Customer Service, Guest Service, Housekeeping, Cash Handling, etc. Having related job skills and expertise will give you an advantage when applying to be a Hotel Front Desk Clerk. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Hotel Front Desk Clerk. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Hotel Front Desk Clerk positions, which can be used as a reference in future career path planning. As a Hotel Front Desk Clerk, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Hotel Front Desk Clerk. You can explore the career advancement for a Hotel Front Desk Clerk below and select your interested title to get hiring information.
If you are interested in becoming a Hotel Front Desk Clerk, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Hotel Front Desk Clerk for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Hotel Front Desk Clerk job description and responsibilities
Assigning guests to their rooms and distributing hotel room keys.
03/25/2022: Appleton, WI
Hotel Front Desk Clerk provide customer service to guests at the establishments front desk.
04/02/2022: Stamford, CT
They are ready to greet with a smile and offer necessary assistance to hotel guests.
04/18/2022: Atlanta, GA
To stand and move throughout the front office and continuously perform essential job functions.
02/02/2022: Alamogordo, NM
Hotel front desk employees are responsible for making sure each guest has a pleasant experience at a hotel.
04/08/2022: Santa Fe, NM
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Hotel Front Desk Clerk jobs
That will depend on their qualifications, experience, and willingness to learn more and, to a great extent, on the management policies of the hotel.
01/28/2022: Atlantic City, NJ
While front desk employees are not salespeople, they should be able to promote specific hotel services and offer suggestions.
03/01/2022: Seattle, WA
The range of a Hotel Front Desk Clerk’s duties will vary depending on the size of the establishment.
02/02/2022: Bradenton, FL
Because a front desk worker has to multitask and serve many guests at once, a good employee must keep calm under pressure.
03/07/2022: Bridgeport, CT
Employers look for front desk skills on candidate to help them decide whether a candidate has the right qualifications to support the daily operations of their business.
04/12/2022: Green Bay, WI
Step 3: View the best colleges and universities for Hotel Front Desk Clerk.
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