Looking to take your career in hospitality to the next step? S&L Hospitality, along with the Sleep Inn & Suites, is hiring a Housekeeping Supervisor in Lancaster, WI.
This leadership position may be the right fit for you if someone who is willing to go the extra mile to keep our guests satisfied, train and develop the housekeeping team, work independently - are a self-starter, have prior hospitality experience, and the ability to manage a variety of tasks while having an eye on the details. This position is "hands-on" will primarily be scheduled between the hours of 8am and 5pm with an understanding of weekend and holiday availability due to the demands of the business.
Some responsibilities may include but are not limited to:

• Assisting the General Manager with reviewing the housekeeping schedules, training plans, shift checklists, and supplies.
• Collaborating with the General Manager, Chief Engineer regarding guest inquires and feedback regarding the upkeep of the guest rooms and public areas.
• Coordinating coverage in the event of an absence with the General Manager for Room Attendants, Laundry Attendants, and Public Area Cleaners.
• May be asked to assist with month-end inventory of room amenities, linens, and other items related to the housekeeping department.
• Communicate with the General Manager as necessary regarding supplies that are low outside of monthly inventory.
• Welcome guests, internally and externally, upon entering the hotel lobby, throughout the hotel and in public spaces.
• Conducts training and coaching for team members within the housekeeping department, communicates feedback to General Manager.
• Coordinates and communicates with other hotel departments to ensure satisfaction and exceptional guest service.
• May be asked to participate in the recruiting process for new hires within the housekeeping department.
• May be cross trained to assist with answering phones and assisting guests at the front desk and throughout the hotel.
• Maintains a professional and welcoming demeanor when interacting with guests, externally and internally.
• Ensures compliance with S&L Hospitality and brand standards.
• Provides leadership and motivation for guest services team.

Qualifications:

• High school diploma or equivalent; a degree in hospitality management or related field is preferred.
• Minimum of 2 years of experience in the rooms department, with at least 1 year in a supervisory or leadership position.
• Excellent customer service and communication skills, with the ability to interact professionally with guests, team members, and management.
• Strong problem-solving and decision-making abilities.
• Proficiency in front desk software, SkyTouch or Choice Advantage is ideal, and Microsoft Office Suite.
• Must be able to stand for long periods and lift up to 25 pounds.

Benefits such as:
For all team members:

• Eligibility to enroll in the 401(k) after 6 months of service.
• 100% match at 3% contributions, 50% up to 5%.
• Paid Time Off – Sick & Vacation
• Holiday Pay
• Growth and development opportunities with us as a company, potentially at the same property or transferring to another one of our properties. Currently have properties in Wisconsin, South Dakota, North Dakota and Iowa.
• Travel discounts available through Choice Brand Hotels, Hilton, IHG and Marriott as well as at our independent properties.

For regular full time team members/leadership team:

• We offer medical, dental, and vision insurance as well as opportunities to enroll in STD, LTD, critical illness, accident and/or life insurance as well as flex spending.

S&L Hospitality is a privately held hotel development and management company with our corporate office located in Verona, WI. The combined experience in hotel development and property-level operations, together with the corporate leadership team consisting of specialized hospitality industry experts, make S&L Hospitality a leader in the industry and experts in delivering a first-class guest experience. The combined experience developing, opening and managing hotels and indoor waterpark resorts is unmatched.
Our mission is to provide comfortable, clean, safe and memorable guest experiences. It is a core value of ours to become involved with the local communities where we do business.