In this role, you'll oversee daily service operations at the local level, with responsibility for managing both the service support team and technicians. Your primary focus will be assembling and leading a customer-centric team that consistently delivers excellent service. You'll drive organizational change to establish a unified approach to business operations and ensure that key performance indicators (KPIs) are met. Improving the efficiency of the service organization will be a central aspect of your responsibilities.

Key Responsibilities:

• Communicate and uphold the company's vision and mission within your team.
• Serve as a positive role model, inspiring others to excel and treating everyone with respect.
• Foster a culture of positivity and urgency within the team to surpass customer expectations.
• Maintain consistent performance in meeting service KPIs related to efficiency, productivity, and customer satisfaction.
• Address disciplinary issues as needed within the team.
• Collaborate with the Operations Manager to develop and execute short- and long-term strategic plans for each location under your purview.
• Handle customer inquiries, concerns, and complaints in a professional and timely manner.
• Conduct performance reviews for team members as required.
• Identify and address trends within the organization or industry landscape.
• Administer wages for direct reports.
• Provide feedback and recognition to team members.
• Assist in recruiting and developing the service team, including conducting training assessments.
• Support the implementation and utilization of service automation systems.
• Maintain a professional demeanor and appearance in all aspects of the role.

Qualifications:

Skills and Abilities:

• Strong communication, leadership, and team-building skills.
• Proven problem-solving ability, with expertise in conflict resolution.
• Ability to prioritize tasks and manage deadlines effectively.
• Basic technical knowledge of industrial equipment preferred.
• Previous experience in leading a service team is desirable.
• Familiarity with financial statements and budgeting/forecasting concepts, or willingness to learn.
• Ability to manage remote teams effectively while ensuring alignment with overall objectives.
• Proficiency in cross-functional and cross-geographical communication.
• Education: Minimum high school diploma, with preference for college education or equivalent experience in the aftermarket service sector.
• Experience: At least 2 years of demonstrated hands-on management experience.
• Computer Skills: Basic proficiency in Microsoft Office products such as Word and Excel.
• Other Requirements: Strong organizational skills, effective communication, conflict resolution abilities, and experience facilitating change.

Work Environment:

This role involves a variety of work environments, including office settings, job sites, and industrial locations.

Core Values:

Our core values guide our actions:

• Passion to Perform: We are dedicated to achieving tangible results.
• Trust to Act: We are empowered to take decisive action.
• Act Responsibly: We take responsibility for our actions and their impact on stakeholders and the environment.

Salary:

DOE

Benefits

· 401K

· Dental Insurance

· Health Ins

· Vision

Schedule:

· 8-hour shift

· Monday to Friday

Education

· Bachelor’s (preferred)

Work Location: In person

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• Laredo, TX 78041 (Required)

Ability to Relocate:

• Laredo, TX 78041: Relocate before starting work (Required)

Work Location: In person