Summary:

To perform a variety of functions in the E-Commerce/Card Services Department. These functions may include but are not limited to the following: ATM coordinator, ATM reconciliation, Shared Branching, Mobile Check Deposits, Bill Payments, Mobile Banking, Online/Mobile Banking, ATM/Debit and VISA Card production and maintenance, VISA settlement, VISA balance transfers, merchant, and fraud disputes.

This position will be hybrid remote after training (3 days in office is required).

Essential Functions & Responsibilities:

• Processes one or more of the following within the timeframe required (not limited to just these items): Bill Pay enrollment, monitor Bill Pay transactions as needed, assist members and internal staff with Online/Mobile Banking, address changes, process travel requests, Mobile Provisioning, Opt-in requests, card orders, voice PIN selections.
• Research problems or questions from members, vendors, or correspondents.
• Cross trained in team member's daily processes to assist when needed.
• Completes daily metrics.
• Maintain files and required documentation.
• Performs other job or department related duties as assigned.

Performance Measurements:

• Carryout assigned responsibilities meeting all deadlines with respect to settlement activities, with minimum errors that result in losses to the Credit Union, in accordance with established departmental guidelines. This should be accomplished with zero unresolved errors.
• Provide friendly, informed, professional, accurate service and support to all members and associates.
• Complete assigned processes with limited errors while meeting required deadlines and policies.
• Produce required reports accurately and in a timely manner.
• Troubleshoot and resolve member and internal inquiries in a timely and accurate manner.

Knowledge and Skills:

• Experience | One year to two years of similar or related experience. Proficient in Excel and spreadsheets a must.
• Education | A high school education or GED.
• Interpersonal Skills | Courtesy, tact, and diplomacy are essential elements of the job. Work involves considerable personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
• Other Skills | 10-key proficiency; must be able to operate general office equipment including calculator, copy machine, Microsoft Office, Microsoft Excel, Microsoft Outlook, telephone; required lifting and motions tasks

Benefits:

Peach State FCU offers competitive compensation along with a benefit package including Paid Time Off (PTO), medical, dental, vision, long-term disability, basic life insurance, Traditional and Roth 401(k) plans and company matching. We also offer optional life insurance, flexible spending account and tuition assistance.

Peach State FCU is an Equal Opportunity Employer supporting diversity in the workplace.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person