Overview

Multiple position available Location : WFH after 90 days. This postion does require in office 2 days per month Hours : Monday-Friday either 8 : 00am-4 : 30pm or 8 : 30am-5 : 00pm.

Good enough isn’t for us. Duly Health and Care’s team members show up every day driven to exceed expectations. We see and support the remarkable in every person within and beyond the walls of our work.

Duly Health and Care works to understand what matters most to you. We recruit and retain team members who share a relentless passion and pride for helping others live happier and healthier lives.

We invest in helping our team members develop their talents in a way that is rich in personal meaning. We invite you to join us, fulfill your purpose and make your mark! Holistic benefits designed to help our team members flourish in all aspects of their lives, including : Comprehensive medical and prescription drug benefits that include medical coverage at 100% (after deductible) when utilizing a Duly provider.

$5,250 Tuition Reimbursement per year 40 hours paid volunteer time off A culture committed to Diversity, Equity and Inclusion (DEI) and Social Impact 12 Weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members 401(k) Match and discretionary Profit-sharing program Are you ready to challenge the expected to deliver the extraordinary?

Under the Direction of the Department Lead and / or Manager, this position is responsible for accurate and timely patient scheduling and registration.

Provides efficient, effective, quality customer service through a variety of duties including, but not limited to : Appointment scheduling;

the collection and entry of patient demographics, and verification of coverage. Maintains the strictest patient confidentiality and adheres to all HIPAA guidelines.

Responsibilities The Journeys and Adventures that Await MAJOR RESPONSIBILITIES Schedules patient appointments in accordance with scheduling guidelines and policies to ensure accurate outcomes for patients and doctors.

Quality and accuracy (70%) Is proficient with scheduling 3 unique modalities or specialties Transferring clinical calls to Triage when required Cancels and reschedules appointments at the patient’s request References scheduling guidelines and protocols to assure accurate scheduling Review and updates patient demographic and insurance information as needed Answers switchboard calls and transfers patients to the correct department Sends afterhours physician pages for inpatient and outpatient callers Phone Etiquette and Call wrap-up (15%) Answers incoming calls pleasantly and appropriately using the assigned greeting and name Speak clearly and professionally Wraps up each call appropriately Participates in departmental projects, huddles, and meetings (15%) Attends meetings as required.

Responsible for maintaining and obtaining accurate and current resource material Participates in the rotation of department responsibilities and performs other projects and duties related to the organization review Qualifications The Experiences You Bring MINIMUM EDUCATION AND EXPERIENCE REQUIRED High School diploma or GED required Excellent communication and organization skills Previous call center and / or medical scheduling experience preferred Knowledge of healthcare terminology a plus Basic computer program and keyboard typing knowledge

Last updated : 2024-06-25