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Parts & Warranty Manager
$63k-91k (estimate)
Full Time | Transportation 3 Weeks Ago
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National Express is Hiring a Parts & Warranty Manager Near Lisle, IL

The Parts and Warranty Manager is responsible for the day-to-day management and hands-on maintenance of the warranty and recall efforts as well as the parts procurement catalog database maintenance. Parts and Warranty management includes managing the flow of parts data from suppliers through the internal parts catalog database to fast-track parts searching and purchasing by the maintenance facilities; preparing, recording, tracking, and submitting warranty repair claims completed by the maintenance facilities; and analyzing the subsequent data to help improve company spend and credit performance relating to parts and warranty.
Responsibilities
  • Process warranty claims on a timely basis for all maintenance facilities.
  • Verify criteria required by OEM and understand each OEMs parts and warranty policies.
  • Prepare both parts and warranty analysis reports for management review.
  • Reconcile warranty receivables and track parts core credit performance for all maintenance facilities.
  • Follow up on payment analysis reports for management review.
  • Track and communicate part return requests on claims and notify the appropriate locations.
  • Track and manage OEM campaigns and recalls that apply to company fleet.
  • Maintain parts catalog data to include parts cross references, pricing and purchasing contracts, and inventory transactional data.
  • Communicate with and advise Area Parts and Warranty Administrators regularly to drive parts and warranty policy and procedural compliance within each area across North America.
  • Organize scheduled inventory reconciliation events and necessary audits across North America to maintain inventory accuracy and integrity.
  • Other duties as assigned.
QualificationsQualifications:
  • Bachelor’s Degree or equivalent
  • Four or more years of experience in parts and/or warranty role.
  • Significant Bus, Automotive, or truck technical repair experience a plus; mechanical background preferred.
  • Strong understanding of and experience with OEM vehicle warranty programs, technical bulletins, factory recalls/campaigns, and claims processes.
  • Intermediate to Advanced knowledge of MS Office Suite Software (Word, Outlook, Excel, Access). Oracle or Maximo systems experience a plus.
  • ASE Parts Specialist Certification a plus
  • Solid judgment, problem-solving, and decision-making skills
  • Ability to provide direction and manage resources.
  • Ability to work both independently and as a part of a team.
  • Demonstrated ability to communicate and listen effectively with people of diverse opinions and backgrounds.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Transportation

SALARY

$63k-91k (estimate)

POST DATE

08/24/2024

EXPIRATION DATE

09/20/2024

WEBSITE

nellc.com

HEADQUARTERS

SPRINGFIELD, VA

SIZE

7,500 - 15,000

FOUNDED

1998

CEO

DEBRA HACKATT

REVENUE

$500M - $1B

INDUSTRY

Transportation

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About National Express

National Express Company, Inc. is a transportation/trucking/railroad company based out of 2601 Navistar Dr, Lisle, IL, United States.

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The following is the career advancement route for Parts & Warranty Manager positions, which can be used as a reference in future career path planning. As a Parts & Warranty Manager, it can be promoted into senior positions as a Parts Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Parts & Warranty Manager. You can explore the career advancement for a Parts & Warranty Manager below and select your interested title to get hiring information.