Description

Principal Duties and Responsibilities:

· Builds and maintains professional relationships with all levels of care providers and healthcare professionals, as well as discharge planners and other relevant hospital or physician staff. Helps to personally shepherd a positive customer experience and successful outcomes. 

· Ensures that relevant hospital and physician relationships know and understand services and products provided by Illuminate HC/SKLD.

· Has a working knowledge of the hospital and its various departments regarding what departments generate patient awareness about the medical specialties and services provided at Illuminate HC/SKLD and the sub-acute level of care. 

· Identify and pursue opportunities for strategic business development. 

· Attends and/or coordinates events at the SKLD facilities. 

· Oversee all referral management-related activities at your accounts in conjunction with the Admissions Department. 

· Assesses patient needs through chart review and where necessary direct patient contact. 

· Secures required level of care determination information and completes and distributes intake paperwork. 

· Coordinates availability issues with Illuminate HC/SKLD sources and seeks necessary approvals to reach a timely patient decision. 

· Meets with patients and families to explain and educate regarding Illuminate HC/SKLD services and products. 

· Provides management with facility information that may impact future patient education or healthcare awareness strategy.

· Organize and present Illuminate HC/SKLD at sponsored events. 

· Assist in creation and distribution of media strategies and campaigns.

· Report on activities and market dynamics.

· Build stable census in the facilities by working toward aggressive patient volume goals. 

· Maintains up to date knowledge of Illuminate HC/SKLD services and capabilities. 

· Facilitates concerns between Liaisons and facilities.

· Regular and reliable attendance.

· Performs other duties as assigned or requested, from time to time, by the supervisor or management. 

Requirements

Education, Training, and Experience:

· Knowledge and successful experience in the healthcare setting, 2 years preferred.

· Bachelor’s degree in Nursing, Healthcare, Business Administration or other healthcare related field preferred.

Specific skills, knowledge, and abilities:

· Must be self-motivated and goal-oriented.

· Knowledge of nursing standards and delivery systems, management, staff development and cost containment.

· Ability to communicate effectively, verbally and in writing with all levels of health care professionals and support staff.

· Ability to work independently. 

· Strong critical thinking and problem-solving skills.

· Display positive professional image and enhance positive public relations for the Corporation.

· Maintain confidentiality of patient information.

· Basic business computer & Smart Phone knowledge preferred.