1 Job in Los Alamitos, CA
Nivagen Pharmaceuticals, Inc. is Hiring a Customer Support Representative Near Los Alamitos, CA
Job Location:MedisourceRx (A subsidiary of Nivagen Pharmaceuticals Inc., Sacramento, CA)
10525 Humbolt Street., Los Alamitos CA 90720
About the Job:At MedisourceRx, the Customer Support Representative is responsible for office customer service, warehouse operations, and packing and shipping products. This role is at the heart of our customer interactions, where empathy, efficiency, and expertise converge to provide an unparalleled experience. As the voice of Nivagen, you will respond to and assist customers with a professional, friendly, and prompt demeanor.
Responsibilities:
- Resolve customer complaints and issues promptly and satisfactorily, escalating complex cases to management as needed
- Onboard new customers and deliver exceptional customer service by answering phones, taking orders, and addressing complaints
- Manage a high volume of inbound calls daily
- Respond to and assist customers promptly, professionally, and with a friendly demeanor
- Make outbound calls to providers and patients
- Follow up with patients who request updates on their orders
- Ensure proper transfers to the appropriate departments
- Oversee ordering, packaging, and shipping processes, including tracking orders to ensure timely delivery
- Help in labelling and shipping as needed to help in the department
- Purchase office supplies, such as coffee, paper towels, paper, and pens
- Handle refill requests from patients and process payments for orders.
- Accurately process orders, refunds, and cancellations.
- Provide accurate information about compounding products, services, pricing, and other customer inquiries
- Utilize internal resources to ensure customer satisfaction
- Maintain the inventory system in collaboration with Quality and Production heads
- Reorder and maintain levels of shipping and packing supplies
- Maintain confidentiality and ensure HIPAA compliance by protecting the privacy and security of PHI
- Perform other duties as assigned
Education/Experience:
- High school diploma or equivalent. A college degree preferred
- One year of pharmacy experience or healthcare-related experience preferred
- Crafts and delivers clear communications tailored to the unique needs of various audiences
- Holds self and others responsible for meeting commitments
- Identifies and implements the most effective and efficient methods to complete tasks, focusing on continuous improvement
- Analyzes complex and sometimes contradictory information to solve problems effectively
- Flexible to assist other departments as needed, with appropriate training provided
- Builds strong customer relationships and delivers customer-centric solutions
- Adjusts approach and demeanor in real-time to meet the shifting demands of different situations
- Ability to work in a fast-paced and changing environment
- Understanding and experience in customer service and supply chains
- Pull supplies for the order and keep track of the inventory system
- Experience in warehouse management, inventory preferred
- Familiar with Bookkeeping and accounting
- Experience with QuickBooks is a plus
- Strong interpersonal and de-escalation skills
- Proficient in Microsoft Office
- Builds partnerships and works collaboratively with others to achieve shared goals
- Effectively secures and deploys resources
- Ability to lift 45-50 pounds
- Able to operate a fork list and transport material to overflow warehouse using cart or other modes of transport as per SOP
- Work in controlled environments and wear personal protective equipment, as necessary
- Valid driver's license and acceptable driving record
- Legally authorized to be employed in the United States (S. citizens or national, permanent residents)
- Fulltime
- $25.0 to 28.0 per hour
- Yearly bonus eligibility
- Benefits: Nivagen offers a wide variety of benefits and programs to support health and well-being
- Medical, dental and vision coverage
- Paid time off plan
- 401k savings plan
Job Summary
Full Time
Scientific Services
$42k-53k (estimate)
06/06/2024
07/04/2024
nivagen.com
SACRAMENTO, CA
<25
2009
Private
JWALANT S SHUKLA
$5M - $10M
Scientific Services
Related Companies
About Nivagen Pharmaceuticals, Inc.
Nivagen engages in the development, acquisition and sales of generic prescription drugs and over the counter products.
The job skills required for Customer Support Representative include Customer Service, Commitment, Customer Support, Microsoft Office, Customer Satisfaction, Empathy, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Representative positions, which can be used as a reference in future career path planning. As a Customer Support Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Representative. You can explore the career advancement for a Customer Support Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Representative job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Representative jobs
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Learn to refer to other service or technical departments for follow up as needed.
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Understand the customer’s expectations.
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Step 3: View the best colleges and universities for Customer Support Representative.
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