Job Description

Full time position with scheduled overtime after training

Salary Range: $18.06 - $18.79 per hour plus 50 cent/hour shift differential

This non-exempt civilian position is located within the Police Department and reports to of the Office of the Chief of Police, under the direction of a commissioned Support Services Commander, and supervised by a non-commissioned Support Services Supervisor. The Support Services Specialist is in a highly visible and detail-oriented position with continuous contact with the public and other law enforcement and emergency service agencies. The incumbent uses a computer-aided dispatch (CAD) system, receives emergency and non-emergency calls from the public requesting police, fire, medical or other emergency services on behalf of the City of Mustang to citizens, patrons and officials. The Support Services Specialist’s general job functions require computer proficiency, routine typing and data entry, filing of reports, submitting information to other agencies as required and all tasks as required. Specialized skills, knowledge and abilities, will require training in perpetuity focusing on roles within the communications department, records department, and municipal detention facility.

The Support Service Specialist’s primary role evolves around the communications department. The Support Service Specialist is often the public’s first interaction with emergency services and this member makes critical judgements as to what resources to utilize. They will determine the nature and location of the calls for service; determine priorities, and dispatch police, fire, ambulance or other emergency units as necessary and in accordance with established procedures. They will receive and process emergency and non-emergency calls for service, maintain contact with all units on assignment, maintain status and locations of police and fire units; monitor alarms, enter initial data, updates and retrieve information from a variety of computer systems, files and sources. Requests from staff will include providing immediate information regarding vehicle registration, driving records, warrants, and pertinent data to requesters, while also monitoring several complex public safety radios and communications equipment, including radio consoles, telephones, video and computer systems. The incumbent must be capable of multi-tasking in normal and high-stress situations. Within the communications center, the incumbent is directly responsible for receiving, documenting, overseeing, and supervising prisoners held in the municipal detention facility, and all other duties as assigned.

Notice: This classification is a “safety-sensitive” position as defined by the Oklahoma Standards for Workplace Drug and Alcohol Testing Act and/or the Oklahoma Medical Marijuana laws. As a “safety-sensitive” classification, incumbents will be subject to drug and alcohol testing, including random testing. Marijuana is one of the substances included in the drug panel screening. Possession of a medical marijuana license will not excuse incumbents from the testing process, or the consequences of testing positive for marijuana.

The incumbent exchanges information between multiple service providers and users via telephone, teletype, fax, computer, email and radio. The incumbent must be able to pass a certification process in emergency communications and teletype operations. Some examples of this function include:

Incumbents document prisoner histories, receive property and supervise prisoners according to well-defined practices. The incumbent must be able to pass a jail certification course approved by the Oklahoma Department of Health and pass a first aid and CPR certification. Examples of tasks include:

The incumbent is required to produce written documents and engage in the exchange of information, as well as performing typical duties following well-defined office practices. Some examples include:

When the Support Services Specialist serves in the Record Department specific role, additional duties include but are not limited to:

This position, at the discretion of the Office of the Chief of Police and may be combined or directed in assignment with duties as required.