Summary

The Warehouse Manager will increase company profitability and customer satisfaction by overseeing warehouse operations in a safe, secure, efficient and cost-effective manner that complies with company policy and OSHA, DOT and other applicable regulations.

Essential Duties and Responsibilities

• Supervise and schedule maintenance of company delivery vehicles; maintain a preventive maintenance program.
• Ensure that merchandise is received and stored in an efficient and economical manner, and maintain required records in conformance with company policy.
• Supervise the proper routing, loading and preparing orders for shipment and delivery in accordance with customer instructions.
• Supervise the proper handling of inter-company transfers of inventory.
• Plan and schedule all inventory activities including cycle counting, inventory transactions, auditing and reporting.
• Review and fill back orders; maintain back order file.
• Review, monitor and maintain required documents for safety, security and quality processes.
• Maintain the security of warehouse and grounds to reduce shrinkage.
• Operate within budget and meet delivery times.
• Verify that forklift/truck operators are within regulatory compliance.
• Resolve any delivery complaint issues quickly and effectively.
• Manage two supervisory positions

Decision Making, Strategic Decision Making & Innovation

• Recognizes issues, problems, or opportunities; seeks alternative ways to define problems; is not constrained by thoughts or approaches of others and determines action needed. Evaluates options by considering consequences and initiates the actions within a reasonable time.
• Generates alternatives and leverages resources - draws upon multiple sources for ideas, creates relevant options for addressing problems/opportunities and achieving desired outcomes.
• Commits to action, targets — Implements decisions or initiates action within a reasonable time; targets important areas for innovation, monitors results and makes adjustments as needed. Develops solutions that address meaningful work issues, Delegates and holds accountable effectively.
• Makes complex ideas or situations clear, simple and understandable, explores different lines of thought; views situations from multiple perspectives; Recognizes patterns, sees discrepancies, missing pieces and trends, examines numerous potential solutions and evaluates each before accepting any alternatives.

Delegating Responsibility and Follow-Up

• Capable of performing inventory evaluations - Prioritize warehouse layout to maximize efficiency of operation, demonstrate product knowledge and applications.
• Shares appropriate responsibilities - Allocates decision-making authority and/or task responsibility appropriately.
• Provides support without removing responsibility—Suggests resources and provides assistance or coaching as needed; expresses confidence in the individual. Trusts people to perform.
• Stays informed—Establishes appropriate procedures to keep informed of issues and results in areas of shared responsibility.
• Communicates timeframes, schedules and parameters - Builds due dates into assignments, effectively allocates time, and communicates the parameters of delegated responsibilities.

Planning and Organizing

• Clarifies the current situation––Seeks, gives, and summarizes information; ensures that the situation/issue at hand is understood.
• Develops ideas—Presents own ideas; seeks and develops suggestions of others; makes procedural suggestions.
• Facilitates agreement––Uses appropriate influence strategies (such as demonstrating benefits or giving rewards) to gain genuine agreement; persists by using different approaches as needed to gain commitment.
• Summarizes outcomes of discussions and establishes next steps if needed. Ensures that the situation/issue at hand is understood.
• Establishes goals in line with company goals and values. Implements action plans with timelines with deliverables and measure results.
• Builds relationships – Learns the value of relationships and views building relationships as a critical success tool.

Coaching and Developing Others

• Establishes and maintains training as required by management.
• Clarifies the current situation––Clarifies expected behaviors, knowledge, and level of proficiency by seeking and giving information and checking for understanding.
• Uses key principles—Establishes good interpersonal relationships by helping people feel valued, appreciated, and included in discussions (enhances self-esteem, empathizes, involves, discloses, supports).
• Collaboratively establishes development goals and plans—Works with individuals to identify areas for development, understand need for improvement, and jointly set specific development goals.
• Creates a learning environment—Secures resources required to support development efforts; ensures that opportunities for development are available; offers assistance to help individuals overcome obstacles to learning.
• Monitors progress—Gives individuals specific feedback on their performance related to established goals; highlights key positive and negative performance issues; adjusts plans to ensure development.
• Leads by example – Models the behaviors, knowledge and practices and demonstrating the characteristics that are expected of the individual who is being coached.

Managing Conflict

• Opens discussions effectively––Establishes a clear and compelling rationale for resolving the conflict. Not afraid to address conflict as it arises, in fact looks at conflict as an opportunity.
• Remains open to all sides—Objectively views the conflict from all sides.
• Skilled at focused listening – Practices attentive and active listening. Accurately restates the opinions of others even when he/she disagrees.

• Understands company processes and procedures-Knows when to apply a technical skill or procedure, understand technical terminology and developments, understand inventory management systems, cycle counts, inventory management, costs.

• Prioritizes—Identifies more critical and less critical activities and assignments; adjusts priorities when appropriate.
• Determines tasks and resources—Determines project or assignment requirements by breaking them down into tasks and identifying types of equipment, materials, and people needed.
• Schedules—Allocates appropriate amounts of time for completing own and others’ work; avoids scheduling conflicts; develops timelines and milestones.
• Leverages resources—Identifies and takes advantage of available resources (individuals, processes, departments, and tools).
• Stays focused—Understands the importance of time management in order to effectively use time and prevent irrelevant issues or distractions from interfering with work completion.
• Accountability – holds self and others accountable for deadlines, assignments, etc.
• Communication – keeps team up-to-date on progress, milestones, assignments, etc.
• Building Trust and Gaining Commitment
• Opens discussions effectively—Describes expectations, goals, requests, or future states in a way that provides clarity and excites interest; Shares thoughts, feelings, and rationale so that others understand personal positions.
• Stays focused on resolution—Stays focused on resolving the conflict and avoids personal issues and attacks.

Safety Awareness and Security

• Identifies safety issues and problems—Detects hazardous working conditions and safety problems: checks equipment and/or work area regularly.
• Takes corrective action—Reports or corrects unsafe working conditions; makes recommendations and/or improves safety and security procedures; enforces safety regulations and procedures.
• Monitors the corrective action—Monitors safety or security issues after taking corrective action and ensures continued compliance.
• Maintains and ensures compliance with safety and security policies—Places higher priority on team or organization goals than on own goals.
• Holds regular safety meetings-Regularly schedule meetings to discuss safety issues. Discusses corrective actions taken with group.
• Establishes and maintains training as required by management. Regularly schedule meetings to discuss safety issues.

Quality Orientation

• Follows procedures - Accurately and carefully follows established procedures for completing work tasks.
• Ensures high-quality output – Oversees personal and team job processes, tasks, and work products to ensure freedom from errors, omissions, or defects.
• Takes action - Initiates action to correct quality problems and notifies others of quality issues as appropriate.

Job Requirements:

• Education: High school diploma/GED required.
• Experience: Minimum 1 year in similar position (4 years preferred). Product/applications experience preferred. Wholesale distribution experience preferred. Supervisory experience preferred.
• Ability to lift up to 75 lbs.