4 Jobs in Manistee, MI
6PM Hospitality Partners, LLC. is Hiring a Front Desk Near Manistee, MI
Essential Functions:
- Report to work in uniform presented professionally, neat, and clean.
- Greet all guests in a friendly, positive manner. Greet all guests within a 15-foot radius of you. Ask questions of guests and make personal connections to make them feel they are welcome and valued
- Anticipate and meet the needs and expectations of our guests, then go one step further
- Attend to guests at Treat Shop in an enthusiastic and kind manner
- Sell the property according to the 6PM Hospitality Partners LLC and Hilton sales standards
- Collect leads and prospect new business, communicate the information to the appropriate Sales Manager.
- Gather the appropriate data from each guest, from address information to credit cards and phone numbers.
- Must be actively asking guest to sign up for Hilton Honors loyalty program to meet Hilton brand standards
- Clearly state all necessary policies and hotel information to each guest
- Follow the shift checklists each day, completing every task in order to ensure smooth and efficient hotel operations. Including the stocking of the Treat shop
- Record any special needs or requests and unique occurrences throughout the shift in Quore. Communicate any unordinary occurrences to the next shift. Communication is instrumental in smooth operations
- Record any special requests, early arrivals, late departures, and stayover requests on the Housekeeping Pass-on log.
- Maintain a neat and clean workspace at the front desk and adjacent areas, keep organized
- Sweep behind workstation at the end of shift
- Maintain an organized and clean dry storage and music room closet area. Dispose of any and all trash and broken-down boxes.
- Perform property walk-arounds as needed throughout the shift, and address all issues encountered. All trash, used towels, room service trays, etc. must be picked up. Keep eyes open for any and all safety and security issues. Report any problems to the appropriate department Manager or AGM/GM.
- Complete any required Annual compliance training according to 6PM Hospitality Partners LLC and Hilton standards, with documentation of training being completed.
- Stay knowledgeable of all emergency procedures and aware of how to handle each situation.
- Responsible for the settlement and reconciling of guest accounts and paperwork and emailing receipts
- Balance cash drawer and make appropriate cash drops, record any inconsistencies
- Provide excellent guest service:
- Supply information to guests regarding hotel services, and amenities, offer suggestions and maps
- Respond to guest requests for assistance and information on the surrounding areas, such as directions, dining, and entertainment. Be knowledgeable of the downtown Holland area
- Handle all guest concerns and be able to problem solve in a tactful, professional manner
- Handle all Maintenance requests by first assessing the situation and fix if able to. If unable to, contact on-property maintenance to assist with request.
- Maintain open lines of communication between all departments within the hotel
- Exhibit regular and recurrent attendance records
- Follow the “Call Off Policy” listed in your handbook for any necessary call outs
- Other duties as requested by management/supervisors/leads
Formal Education and Job-Related Experience: This position requires a minimum formal education of a high school diploma or equivalent related experience.
License, Registration, and/or Certification Required: CPR, TIPS. (Able to become certified on the job).
External and Internal Personal Contact:Communications: Daily-Verbal & Written
Weekly-Participation in huddles
Quarterly-Participation in meetings
Teamwork and Collaboration: This job is part of a formal work team within the department.
Working Conditions and Physical Effort:Stress Load: Moderate – Moderately High exposure to stresses
Workload Fluctuation: The workload required to perform this job requires ability to adapt to change and problem solve.
Manual Skills: Significant portions (more than 50%) of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations
Physical Effort: Significant portions (more than 50%) of daily assignments involve prolonged standing, transporting material or equipment, or lifting, moving, or carrying heavy (over 30 pounds) materials for intermittent periods throughout the day
Physical Environment: Some portions (10 - 25%) of daily assignments involve exposure to dirt, odors, loud noise, or temperature / weather extremes. Working surfaces may be un-level, slippery, or unstable
Work Schedule: Work regularly requires or varies between day, evening, night, holiday, or weekend assignments. Schedule varies according to business demands and needs
Occupational Risks: Some portions (10 - 50%) of daily assignments involve occupational risk, such as cuts, burns, exposure to toxic chemicals, injuries from falls, or back injury sustained with assisting in moving, lifting, or positioning equipment or materials
Ergonomics Risks: Some portions (10 – 50%) of daily assignments involve ergonomic risk, such as regular repetitive tasks, forceful or prolonged exertions of the hands, vibration, cold temperatures, heavy lifting, pulling, pushing, or carrying of heavy objects, poor body mechanics, restrictive workstations, or awkward postures
Safety: Responsible for adhering to all safety policies and procedures of 6PM Hospitality Partners LLC
Required Travel: Position does not require travel to other 6PM Hospitality Partners LLC properties for training and offsite meetings. All work is completed on the property
Uniform and Appearance Guidelines:Uniform: Shirt will be provided for you, black dress pants and closed toe shoes.
Job Summary
Full Time
$26k-34k (estimate)
05/28/2024
07/21/2024
The job skills required for Front Desk include Guest Service, Housekeeping, Credit Card, Problem Solving, Teamwork, Coordination, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk positions, which can be used as a reference in future career path planning. As a Front Desk, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk. You can explore the career advancement for a Front Desk below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk jobs
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Allowing employees to experience the service from the other side (that of the customer).
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They have the ability to continuously learn and grow.
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Step 3: View the best colleges and universities for Front Desk.
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